Kamelia Binte Mohamed Karim
Assistant Manager
Summary
Knowledgeable Assistant Manager dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining information safe and secure. Verifies documents, researches problems and implements effective solutions. Energetic and reliable Office Manager skilled at working with diverse groups of people.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Assistant Manager
4fingers
05.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Part-time Supervisor
Origanal Vadai
12.2022 - 01.2024
- Implemented an automated time tracking system to reduce manual input errors and improve data accuracy.
- Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
- Enhanced team productivity by implementing efficient time management strategies.
- Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
- Continuously monitored workload distribution and adjusted assignments as needed to maintain optimal productivity levels among team members.
Senior Assistant Manager
Domino's Pizza
08.2019 - 04.2022
- Handled customer concerns and escalated major issues to supervisor.
- Effectively motivated and incentivised large teams to improve retention and reduce staff turnover.
- Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences.
- Coached and mentored junior staff, improving team competencies and capabilities.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
Education
"N" LEVEL -
WOODGROVE SECONDARY SCHOOL
Skills
Customer rapport
Education
other
Timeline
Assistant Manager
4fingers
05.2024 - 04.2025
Part-time Supervisor
Origanal Vadai
12.2022 - 01.2024
Senior Assistant Manager
Domino's Pizza
08.2019 - 04.2022
"N" LEVEL -
WOODGROVE SECONDARY SCHOOL
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