Coordinate with supervisor and client to ensure quality service delivery
Ensure cleaning teams adhere to safety measures to during cleaning operations islandwide
Compile and analyse relevant data to propose recommendations for cleaning process improvement
Assist in development and review of operation plans to improve work procedures and quality service delivery
Review daily cleaning job reports for submission to management
Maintain stock of supplies of materials and equipment & implement maintenance schedules for tools and equipment
Identify and recommend suitable equipment and/or technologies to improve cleaning operations
Facilitate planning of work schedules and deployment of manpower, effective work processes and the capability development of staff
DELIVERY
NTUC FOODFARE
01.2017 - 01.2018
Order Preparation: Collecting items from the store based on customer orders, ensuring all products are accurately picked and packed
Loading: Safely loading the ordered items into the delivery vehicle
- Delivery: Transporting groceries and other items to customers' homes or designated delivery points
- Customer Service: Interacting with customers upon delivery, confirming orders, obtaining signatures if necessary, and handling any customer concerns or questions
- Maintaining Records: Keeping accurate records of deliveries, including time, location, and any issues or discrepancies
Vehicle Maintenance: Ensuring the delivery vehicle is clean, fueled, and in good working condition, and reporting any maintenance needs.
OPERATIONS MANAGER
PURPLE SAGE PTE LTD
05.2005 - 01.2009
Menu Planning: Creating a menu that fits the client's preferences, dietary needs, and event theme
- Food Preparation and Cooking: Preparing and cooking food, often at the event location or at a separate kitchen and then transported to the venue
- Setup and Presentation: Arranging tables, chairs, and food displays, ensuring that the presentation is attractive and aligns with the event's style
Service Staff: Providing waitstaff, bartenders, and other personnel to serve food and drinks, clear tables, and assist guests
- Cleanup: Handling the cleanup of dishes, glassware, and the event space after the event concludes
Rentals and Decor: Sometimes offering rentals for items like tableware, linens, and decorations, or coordinating with other vendors for these items
- Logistics: Managing the timing and logistics of food service, ensuring that everything runs smoothly and on schedule.
Customer Service Agent at MCI Career Services Pte Ltd/ dnata Singapore Pte LtdCustomer Service Agent at MCI Career Services Pte Ltd/ dnata Singapore Pte Ltd