Summary
Overview
Work History
Education
Skills
Accomplishments
D O B
Health
Smoker
Personal Information
Hobbies and Interests
Languages
Timeline
Generic

Kamariah H.A.Hamid

Summary

Dedicated resourceful manufacturing and logistics professional with a history of meeting and exceeding company goals utilizing consistent and organized practices. Strong leadership and analytical skill, skilled in working under pressure and adapting to changing or new situations and challenges to best enhance the organizational brand.

Overview

42
42
years of professional experience

Work History

Marketing Manager

Spectrum Ingredients Pte Ltd
08.2005
  • Develop new business and improve existing customer sales
  • In Singapore and Asean market
  • Present and recommend new ingredients, promote ideas for new end product for customers
  • Attend to customers enquiries and follow up till leads turn into sales
  • Organise regional food exhibition participation, took complete charge of arrangement from marketing materials, samples, logistics, booth decor etc
  • Sales follow up on leads generated from each show
  • Product and trademark registration, develop/set competitive product pricing inclusive of delivery/forwarding costs to ensure healthy margins achieved etc, as required by each country
  • Halal Officer
  • Worked with suppliers on halal requirements, certification etc and provide halal assurance to customers other than providing them with the recognized certificate they need
  • Worked with halal certifiers in origin country to get them recognized in importing Asean countries
  • Customs and regulatory bodies
  • Liaise with customs and government bodies in Asean on products entry requirement e.g
  • Registration and liaise with manufacturer (suppliers) for required documentation for market entry
  • Ensure correct HS code for all products to each export and where possible, gather info on each product import and/or sales tax to each country in Asean
  • Combined with FTA knowledge, this enables product edge understanding and help in market development and eventual translation into sales
  • Trouble shoot and liaise with customs in Asean as and when there are shipment issues
  • Liaise with regulatory bodies in each country on all requirements e.g
  • Licensing from Ministry of Health, documents for product registration etc
  • Supply Chain and Logistics
  • Analyse and monitor freight forwarders and transport providers price /cost and performance, select forwarders / contractors to work with
  • Review pricing and service rendered and implement change as and when necessary
  • Implement export document processing SOP and template for easy order processing and supply operations
  • Guide order processing and logistics department and raise recommendations for improvements to achieve higher efficiency and service level
  • Decide on supply to customers in critical supply situations
  • QA/QC / HACCP
  • QA/ QC - responsible to ensure supplier product specifications are current, Certificate of analysis of imported products are within product specification
  • Investigate all customer complaints, work with suppliers to identify causes and remedy and eventually liaising with customers on investigation and remedial action and arranging replacement stock or credit note
  • Occasional lab test on random product to ensure specification conformance
  • Monitor customer complaints and manage and act on customer complaints
  • Record all complaints and worked on remedial actions
  • Lead HACCP team, develop and control all SOP in operations with process flow charts
  • Lead CCP reviews and manage changes (if any)
  • Update and manage all HACCP documents and conduct food safety and hygiene awareness training for all new hires
  • Worked with Logistics Manager to ensure process adherence in store operations
  • Conduct internal checks and audit on operations, store, hygiene, product, distribution and documentation etc and ensure all documentation requirement to obtain HACCP are current
  • Manage direct shipments from origin country to customer - raise order, contracts, shipment and documentations
  • Provide directions to shipper on freight, carrier, route etc in critical situations
  • Assist and guide logistics team and order processing as and when they enter a difficult situation or encounter new issues
  • A' list product forecasting and inventory planning
  • Control all courier activities - courier selection, cost control, etc
  • Project Management - carry out projects as assigned by MD, eg office renovation, store renovation and field data capture automation for sister company Hotbake 24/7 Pte Ltd.

Commissary Manager (Manufacturing, Supply & Distribution)

Dominos Pizza Singapore Pte Ltd
04.2013 - Current
  • Head and manage the production facility, inventory, import and distribution
  • Manage production and distribution for daily fresh supply to stores
  • Manage day to day operation, maintain high safety and hygiene standards
  • Inventory planning and inventory management
  • Local purchases
  • Manage plant / unit P&L, focus on high quality, service and cost
  • Set KPI, organise and motivate staff to meeting high KPI standards
  • Manage 3rd party transporter and ensuring high service standard to stores
  • Manage 3rd party warehouse provider
  • Coach & guide staff, plan and execute continuous staff training and development in line with company target
  • Work with QA on quality, ISO and Domino's audits, government audit
  • Spearhead and resolve all issues
  • SAP (MM) – order processing, purchasing, billing, inventory etc
  • Budget, cost control
  • Ensure profitable operations
  • Develop annual business plan and align to Dominos Singapore 5 years plan
  • Halal team leader, ensure entire supply chain halal practices and requirement are complied with
  • Plan and execute plant hygiene and sanitation activities to meet local authorities requirements
  • Ensure the central kitchen uphold and meet strict government standards
  • Ensure all daily data entries are accurately done and achieve high inventory accuracy
  • Ensure 0 supply failure
  • Train and develop staff, delegate, keep staff happy in employment.

Business Development Manager

Information Fusion Pte Ltd
08.2000 - 11.2003
  • Developed new businesses and opened up new opportunities for logistics software
  • Pre-sales consulting to customers in logistics and supply chain systems and increase business in Malaysia (focus market)
  • Worked with technical developer on customer's application requirement
  • Create opportunities and new market
  • Pre-sales consultation and presentations
  • Tender preparation and submission.

Project Manager – Process development and harmonization

DHL Asia Pacific
04.1998 - 08.2000
  • As part of a team, developed improved processes and rolled out to Asia Pacific Middle East (APME) region
  • Jointly work with IT group towards application development to support the new improved processes
  • Supported new application on operational issues and maintained project documentation
  • Improve key/critical processes
  • Align improved processes to global and regional project objectives
  • Improve pipeline visibility through team work with IT group
  • Successful rolled out of improved processes in APME
  • Group IT application projects in operations across Asia Pacific to improve overall region performance and increase productivity
  • Conduct operations training in Far East countries – a challenge due to cultural differences and feeling of ownership.

Supply Chain Manager – Asia Pacific

McDonald's Asia Pacific
05.1996 - 04.1998
  • Provided supply chain and logistics operations consultancy to Asia Pacific franchisees and McDonald's owned set up to achieve operational efficiency and improve logistics operations productivity across Asia Pacific
  • Developed regional goals and objectives for supply chain and logistics operations, set up and implement KPI across region; aligned activities in Asia Pacific region to head office's goals and objectives and worked with each country towards improvements and increased profitability
  • Identify and ‘sell' suitable system improvement in operations and worked closely with each team through out implementation and deployment
  • Translate global and region goals and objectives into operations carried out
  • Developed operations performance measure (PMI) and deployed across the region
  • Developed and deployed monitoring and reporting system on each countries measurement
  • Logistics' operations and financial performance reports and analysis and guide each country on processes and improvements
  • Worked with country's teams during process improvements and deployment
  • Improved overall service level to restaurants by 8%
  • Developed and implemented bench marking with other regions
  • Improved country logistics team's knowledge and skills trough training conducted
  • Operations data analysis and work with it to improve performance.

Logistics Manager (1989 – 1993)

DHL International, Singapore
02.1989 - 05.1996
  • Started in Business Development team providing logistics knowledge support to sales
  • Headed project to study develop operations stations and processes to enable heavy weight freight operations
  • Set up and managed Express Logistics Centre (ELC)
  • Joint sales presentations with sales team on logistics and operation matters
  • Developed key customers special processes and deployed and integrated the process into mainstream process
  • Warehouse manpower and equipment management
  • Seamless warehouse and transportation process development, operations manual development and staff training
  • Developed performance measurement in ELC and service level monitor for key customers
  • Key member of team that brought DHL the Best Total Logistics Provider in Asia award for five years (1991 – 1996)
  • Managed warehouse (ELC) as a single business unit, accountable for profitability and operational efficiency
  • Liaise with key account customers, monthly reporting and work with customer's representative to resolve issues
  • Warehouse safety and housekeeping
  • Services Development Manager
  • Improved mainstream operations processes that have impact on shipment transit times and developed and improved off site operations in key customer's location
  • Joint sales presentation on operational ands logistics matters
  • Developed and deployed processes for on site services (customer's location)
  • Developed service performance measure for key operations
  • Developed Activity Based Costing (ABC) for on site operations and developed automated measure and report system with IT group
  • Key destination transit time improved by 8 – 12 hours
  • An ISO certification team member.

Inventory and Warehouse administrator

Multitech Systems Pte Ltd
01.1986 - 04.1989
  • Managed inventory, order processing, store and fleet management
  • Thorough re-organisation of stocks and implemented MRP
  • Introduced ABC control method on stocks which resulted in reduced shortages
  • Improved store processes improving service levels to production lines
  • MRP helped trim inventory from 5 months average down to 2.5 – 3 months average
  • Adherence to processes resulted in increased trusts from management and peers
  • Staff morale improved tremendously
  • Liaise with turnkey customers on inventory and orders
  • Managed trucks and delivery operations vehicle efficiency and maximize utilization
  • Worked with customers on pick up and delivery schedules and ensured minimize stoppages.

Inventory Planner

General Electric Aviation Services
06.1982 - 12.1985
  • Manual inventory planning and control based on input from marketing & sales, shop floor as well as purchasing for all products required by repair shop floor, practised MRP, ABC analysis control, reject and waste management.

Education

Bachelor of Business, Transport and Logistics Management -

Royal Melbourne Institute of Technology
01.1994

Diploma in Production Engineering -

Singapore Polytechnic
01.1981

Skills

  • Manufacturing & logistics set up and management
  • Inventory planning and management
  • Staff management, leadership
  • Presentation and negotiation
  • Warehouse & logistics planning and management
  • Cost Control, process set up, expense control
  • KPI set up and implementation
  • Data and trend analysis, forecasting
  • Vendor set up, relations
  • Government regulation compliance (FMCC, Logistics)
  • Problem solving
  • Microsoft, SAP

Accomplishments

  • high score in ISO and internal company international audit with last audit score 99.2%
  • 100% inventory accuracy
  • Perfect 5 KPI score in 2020
  • Obtained government grants for several productivity improvement equipment purchases
  • Consistent high staff retention rate

D O B

12/31/59

Health

Good

Smoker

Non smoker

Personal Information

  • Ethnicity: Malay
  • Gender: Female
  • Nationality: Singaporean
  • Marital Status: Single
  • Religion: Muslim

Hobbies and Interests

Sports, travel and charity activities

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Commissary Manager (Manufacturing, Supply & Distribution)

Dominos Pizza Singapore Pte Ltd
04.2013 - Current

Marketing Manager

Spectrum Ingredients Pte Ltd
08.2005

Business Development Manager

Information Fusion Pte Ltd
08.2000 - 11.2003

Project Manager – Process development and harmonization

DHL Asia Pacific
04.1998 - 08.2000

Supply Chain Manager – Asia Pacific

McDonald's Asia Pacific
05.1996 - 04.1998

Logistics Manager (1989 – 1993)

DHL International, Singapore
02.1989 - 05.1996

Inventory and Warehouse administrator

Multitech Systems Pte Ltd
01.1986 - 04.1989

Inventory Planner

General Electric Aviation Services
06.1982 - 12.1985

Bachelor of Business, Transport and Logistics Management -

Royal Melbourne Institute of Technology

Diploma in Production Engineering -

Singapore Polytechnic

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Kamariah H.A.Hamid