Kamalshamsul Adnan
Singapore
Summary
Deputy General Manager experienced in planning, directing and managing company work activities, functions and operations. Documented history of facility management and operations to fulfill organization contractual obligations, quality standards and performance objectives. Provides expert direction and guidance to subordinates and formulates work plans.
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
29
29
years of professional experience
Work History
Deputy General Manager
After-sales Planning And Toyota Motor Asia Pacific
01.2023 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Provide guidance and training to service staff members and management to achieve desired results and target
- Conduct business KPI analysis to identify areas of improvement and enhancement
Deputy General Manager of New & Used Car Kaizen Development Division
Toyota Motor Asia Pacific
01.2019 - Current
- Lead department to take charge of Regional Distributor (IN, TH, ID, PH, PK, MY, VN, SG) business operation
- Consistently conduct training, coaching, guidance & consultation to department to be able to lead regional Distributors
- Conduct study and understand local market condition thru market & customer research
- Develop and implement enhancement activities
- Develop & promote concept of Hansa Renkei (Sales & Service collaboration) to provide service to Customer during Customer Life Cycle (Customer Retention)
- Re-engineer Customer Service process to be able to meet Customers expectation of new vehicle delivery & provide promised time
- Coach & guide department to develop/enhance SOPs and training sessions for Distributor & Dealers
- Conduct, implement and coach Distributors & Dealers resources on enhancement methodology & concept
- Oversee the rollout aspect of Distributor to nationwide.
Manager of Asia Best in Town Department, Div. of Hansa Renkei
Toyota Motor Asia Pacific
01.2016 - 12.2018
- Lead a team to take charge of Malaysia & Thailand Distributor and its operation for Kaizen activities
- Re-engineer Toyota Malaysia used car business & operations to keep up with current market trend and customer expectations
- Conduct analysis & implement new car sales operations to be Best-in-Town for Customer delight and increase performance
- Develop & promote concept of Hansa Renkei (Sales & Service collaboration) to provide service to Customer during Customer Life Cycle (Customer Retention)
- Develop strategic planning on high to micro level details on business collaboration for market penetration
- Conduct, implement and coach Distributors & Dealers resources on Kaizen methodology & concept
- Oversee the Yokoten aspect of Distributor to nationwide.
Assistant Manager of Toyota Sales Operation Support Department
Toyota Motor Asia Pacific
04.2013 - 12.2015
- Head and manage the Value Chain section
- Responsible for Value Chain activities in AP region
- Developed Toyota Used Car business to support New Car sales in the AP region
- Implement used car business models to support AP Dealers profitability
- Plan, execute, implement and manage Used Car activities in AP countries
- Develop SOPs, manuals and conduct trainings to AP Distributor and Dealers
- Provide consultation to regional Distributors and Dealers on business enhancement & strategy
- Organize regional activities such as workshops and trainings for the AP region
- Train Distributors and Dealers on sales operation training
- Perform business process audits for Distributors and Dealers
- Coordinate with regional Distributors and Dealers to achieve company objective, target and vision
- Report and consult with top management regularly on department activities
- Plan, do, check and act on all continuous improvement activities on the sales operation
- Conduct, implement and coach regional Distributors & Dealers on Kaizen methodology & concept.
Project Manager Manufacturing Process
Essilor Asia Pacific Pte Ltd
04.2007 - 03.2013
- Managing projects such as process rollout, machines implementation and integration
- Setup creation of satellite technical supporting teams for various zones
- Manage few teams of engineers located in several countries
- Manage and advice local country production manager
- IT connectivity of the machines to the Lab Management System (LMS)
- Training of process and machine operation to the lab managers, supervisors and operators
- Troubleshooting process, machines and re-engineering of the process should it be required
- Crisis management by planning backup and contingency planning to ensure no disruption of supply due to any global or natural disaster
- Study and analyse the performance of the department in terms or cost and productivity, to offer sustainability in manufacturing with low cost solution leading cost reduction exercises
- Perform yearly exercise of capacity expenses budgeting, resource allocation planning for the entire zone subsidiaries
- Liaise and interface with suppliers for machines, parts and consumables
- Creation of a new production lab
- Research and developed for solution for process problems
- Business process re-engineering and continuous improvement activity
- Conduct training on business process efficiency for production lab self dependant
- Provide ongoing consultation, coaching & guiding to lab managers in the region
- Lean manufacturing management system based on Toyota Production System (TPS)
- Handles customer returns for analysis and approach to better quality in production process
- Meets customers to understand the complaints brought on the product.
Business Operations Analyst Project Manager
Essilor Asia Pacific Pte Ltd
04.2003 - 03.2007
- Present monthly operation costs as well as costs analysis to top management
- Prepared decision-making and better problem solving techniques for manufacturing operations
- Create KPIs and dashboard for manufacturing performance and costing monitoring
- Leads in cost reduction projects
- Preparation and proposal of annual operation budgets for subsidiaries in the region costing in million of euros
- Conduct training to subsidiaries managers on the usage of dashboards and performance monitoring tools
- Provide follow-up support, guidance & coaching on business analysis and KPI performance tracking/benchmarking
- Provide consultation on developing mid-term business and strategy plan
- Assist top management in solving complex operations issues and decision-making process
- Lead operations cost and perform annual budgeting for subsidiaries involving millions of Euros for the region
- Conduct training and auditing of operations expenses and reporting for finance staff in the region
- Perform operation costs audits for subsidiaries
- Leads service quality projects
- Leads and implemented lean manufacturing systems across the region subsidiaries
- Proficient in DFSS, DFMA as well as TPS methodologies and lean manufacturing
- Leads in continuous improvement and service level projects
- Knowledge in MRP, MPS and supply chain management
- Involves in business acquisitions and new subsidiaries setup projects
- Travels extensively around the region.
MIS Project Manager
Essilor Asia Pacific Pte Ltd
09.1997 - 03.2003
- Plan and develop ERP for in-house use
- Manage and implement network infrastructure
- Manage VPN, firewalls and routers linking to subsidiaries in the region
- Manage server farms and data centre
- Application development using .Net, C++, VB, etc
- Manage SDLC for the region
- Develop web applications for business requirements
- Conduct training for staff for various applications including accounting, marketing and Microsoft applications
- Provide follow-up support & guidance on system usage
- Software/hardware support and management and liaise with vendors.
Technical Support Executive
Pacific Internet Ltd
06.1996 - 08.1997
- Provide technical support to Pacific Internet customers
- Teach, coach & guide customers on internet operations
- Monitor network operations centre.
Field Engineer
Inchcape Marketing Pte Ltd
05.1995 - 05.1996
- Troubleshoot and maintain copiers in customer site
- Overhaul and refurbish used copiers
- Lead a team of field technicians.
Education
Master of Arts - Integrative Counselling And Psychotherapy
Roehampton University
London09.2025
Graduate Diploma - Psychotherapy And Counselling
Aventis Graduate School
Singapore08.2022
Skills
- Leadership and dynamic team player
- A “go to” person to seek consultation, guidance & coaching from colleagues, Distributors & Dealers
- Passion in training & coaching people where sense of achievement comes from success of people guided & coached
- Fast learner and “never give up” attitude
- Highly inquisitive, creative and resourceful
- Good communication skills with all levels
- Highly proficient and effective in troubleshooting
- Highly proficient in Industrial/manufacturing environment
- Customer handling experience
Accomplishments
Personal growth keen in coaching and helping people to be motivated and self-optimization.
Academic Background
- Master of Science in Computer Integrated Manufacturing from Nanyang Technological University (Dissertation & Research Path)
- Upper 2nd Class Honours B.A in Business Information Technology from Coventry University
- Specialist Diploma in eBusiness Application Development from Temasek Polytechnic
- Diploma in Computer Studies
Additional Responsibilities
- Lead & manage Employee Satisfaction Committee to promote ES, work-life balance, healthy work environment
- Lead organising committee of Team Building event to promote Employee Bonding & Integrated Collaboration
- Certified Toyota Business Practice Trainer for new staff & supervisor level (TBP)
- Experienced Toyota Developer & Trainer (Used/New Car Manager Business Operation, Toyota Inspection Training, Field Operation Manager Training, Omotenashi [hospitality], PDCA, Refurbishment)
- Lead a team to organize quarterly/annual forum platform of operation directions and best practice sharing
Personal Information
- Hobbies: Photography/videography, Organise & volunteering charity drive/events, Sports like soccer, badminton, swimming, cycling, Playing & performing with musical instruments, Research activities, Volunteering, mentoring, befriending
- Date of Birth: 08/28/73
- Nationality: Singaporean
- Marital Status: Married
Affiliations
- Association of Psychotherapist and Counsellors of Singapore
- Singapore Psychology Society
- British Association of Counsellors and Psychotherapist
Additional Information
I am a keen person pursuing psychotherapy and counseling to help the community in achieving mind wellness and healthy mental wellbeing. Have done more than 100 hours of volunteering to the community in mentoring, befriending and counseling to youth and young adults. Comfortable working with people.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
French
Intermediate (B1)
Arabic
Elementary (A2)
Indonesian
Upper intermediate (B2)
Timeline
Deputy General Manager
After-sales Planning And Toyota Motor Asia Pacific
01.2023 - Current
Deputy General Manager of New & Used Car Kaizen Development Division
Toyota Motor Asia Pacific
01.2019 - Current
Manager of Asia Best in Town Department, Div. of Hansa Renkei
Toyota Motor Asia Pacific
01.2016 - 12.2018
Assistant Manager of Toyota Sales Operation Support Department
Toyota Motor Asia Pacific
04.2013 - 12.2015
Project Manager Manufacturing Process
Essilor Asia Pacific Pte Ltd
04.2007 - 03.2013
Business Operations Analyst Project Manager
Essilor Asia Pacific Pte Ltd
04.2003 - 03.2007
MIS Project Manager
Essilor Asia Pacific Pte Ltd
09.1997 - 03.2003
Technical Support Executive
Pacific Internet Ltd
06.1996 - 08.1997
Field Engineer
Inchcape Marketing Pte Ltd
05.1995 - 05.1996
Master of Arts - Integrative Counselling And Psychotherapy
Roehampton University
Graduate Diploma - Psychotherapy And Counselling
Aventis Graduate School
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