Kalsom Yousop

Manpower Officer & Purchasing Officer

• Managed staffing schedules to meet call centre service levels (90% of calls answered within 30 seconds) and coordinated overtime as needed.
• Prepared daily and monthly reports (e.g., productivity, attendance, and incentive).
• Liaised with HR, IT, and other departments, and coordinated with external vendors for hardware and photocopier maintenance.
• Contributed to Business Continuity Planning (BCP) and handled other administrative duties.
• Procured goods by obtaining competitive quotes, preparing purchase orders, and processing receipts.

Backroom Officer

• Processed utility applications and coordinated with external departments to schedule technician visits for service activations and inspections.

• Entered placement data, salary, and billing details into Times Software and Adecco Recruitment System (ARS), ensuring accuracy and timeliness.
• Tested and troubleshot errors in the new recruitment system.
• Collaborated with administrators and programmers to resolve system issues.
• Created guides and instructions to help staff understand system functions and troubleshoot errors.

• Helped front desk staff register and process patients.
• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Dispensed medications and maintained drug registry.
• Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
• Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.

• Planned and met with clients to promote advertising their products.
• Assisted the admin department with data entry, proofreading, and updating records.
• Coordinated with the art department for artwork approvals.

• Assisted customers with redemption requests at the counter, ensuring a positive customer experience.

• Processed transactions accurately while maintaining a high level of customer service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Processed transactions accurately while maintaining a high level of customer service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Updated product displays regularly, keeping store appearance fresh and appealing.