Kalitheerthan Veerapandiyan

• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Identified new targets, developed new business opportunities and presented product lines to customers.
• Logged reports, expenses, receipts, and sales in company database.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Trained new employees on customer service, money handling and organizing strategies.

- Formed a team of employees to better serve customers to increase revenue

- Follow up closely with management and floor representative to drive growth

- Conduct weekly meetings to understand concerns raised by team members and plan strategies.

- Point of escalation for all feedbacks