KALAIVANI SUPRAMANIUM
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
Work History
Retail Assistant
SCARLET
08.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Assistant
DAISO
06.2022 - 05.2023
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Greeted customers, helped locate merchandise and suggested suitable options
- Used POS system to process sales, returns, online orders and gift card activations
- Approached browsing customers to initiate conversations to determine buying preferences
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Assisted customers with prompt and polite support in-person and via telephone
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sales Assistant
BHG Department Store
07.2019 - 05.2022
- Worked closely with shift manager to solve problems and handle customer concerns
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Answered product questions with up-to-date knowledge of sales and store promotions
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and addressed customer concerns
- Displayed merchandise by arranging in appealing ways to boost sales
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Answered questions about store policies and addressed customer concerns
- Spoke to customers in native language to increase loyalty and establish relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team-building activities to enhance working relationships
- Used coordination and planning skills to achieve results according to schedule
- Maintained energy and enthusiasm in fast-paced environment.
Sales Assistant (Freelance)
Great Eastern
11.2014 - 05.2018
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
GED -
Choa Chu Kang ITE
04.2011
GED -
Ang Mo Kio ITE
01.2009
GED -
Yio Chu Kang Secondary School
12.2006
GED -
DA QIAO PRIMARY SCHOOL
12.2002
Skills
- Cash Register Operation
- Providing Feedback
- Upselling Strategies
- Customer Assistance
- POS Systems
- Payment Processing
- Hospitality and Accommodation
- Retail Effectiveness
- Friendly and Helpful
- Team Cooperation
- Product Knowledge
- Documentation And Reporting
- Merchandise Recommendations
- Honest and Dependable
- Customer Service
Languages
English
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Retail Assistant
SCARLET
08.2023 - Current
Retail Assistant
DAISO
06.2022 - 05.2023
Sales Assistant
BHG Department Store
07.2019 - 05.2022
Sales Assistant (Freelance)
Great Eastern
11.2014 - 05.2018
GED -
Choa Chu Kang ITE
GED -
Ang Mo Kio ITE
GED -
Yio Chu Kang Secondary School
GED -
DA QIAO PRIMARY SCHOOL
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