KALAIVANI KUNASAKARAN
Summary
I’ve spent the last 7+ years learning and working across customer service, quality control, and security. I’m someone who is reliable, eager to learn, and enjoys taking on new challenges. Now, I’m excited to move into an office or customer service role where I can grow, improve my skills, and make a real impact.
Overview
5
5
years of professional experience
Work History
SECURITY OFFICER
TREK INVESTIGATION & SECURITY MANAGEMENT SERVICES PTE LTD
JURONG EAST SINGAPORE
03.2024 - Current
- Assisted visitor and handled enquiries.
- Monitored premises to ensure safety and security of staff and property.
- Conducted regular patrols to identify potential security risks.
- Responded promptly to incidents and emergencies.
- Maintained accurate incident reports and logs for review by management.
- Implemented access control measures to restrict unauthorized entry into facilities.
CUSTOMER SERVICE REPERSENTATTIVE
TRANSCOSMOS MALAYSIA SDN BHD
KUALA LUMPUR, MALAYSIA
02.2023 - 01.2024
- Handled customer enquiries via live chat.
- Assisted with orders, payments, and account issue. Resolved complaint professionally.
- Escalated complex cases oto higher team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
QUALITY CONTROL INSPECTOR
T.E. TECH (M) SDN BHD
RAWANG, SELANGOR
01.2021 - 01.2023
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Inspected electronic product to ensure quality standards.
- Identified defects and reports issues.
- Maintain accurate inspection records.
- Followed safety and quality procedures.
Education
DIPLOMA IN BUSINESS ADMINISTRATION
LINCOLN UNIVERSITY COLLEGE
PETALING JAYA, MALAYSIA03-2023
High School Diploma -
SMK METHODIST
MALAYSIA12-2016
Skills
- Customer service skills
- Attention to details
- Responsible & punctual
- Incident reporting
- Security guard license
- General security
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
SECURITY OFFICER
TREK INVESTIGATION & SECURITY MANAGEMENT SERVICES PTE LTD
03.2024 - Current
CUSTOMER SERVICE REPERSENTATTIVE
TRANSCOSMOS MALAYSIA SDN BHD
02.2023 - 01.2024
QUALITY CONTROL INSPECTOR
T.E. TECH (M) SDN BHD
01.2021 - 01.2023
DIPLOMA IN BUSINESS ADMINISTRATION
LINCOLN UNIVERSITY COLLEGE
High School Diploma -
SMK METHODIST