To obtain a full time and challenging position where I can effectively contribute my skills in a multinational which offers a professional & challenging working environment and enable me grow together with the Industry I working for while meeting the corporations’ goals.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Sr. CyberArk Engineer
PCCW Solutions Insys Pte Ltd
09.2021 - Current
Usually me will be assisting & sharing workloads with my colleague on below BAU tasks:-
BAU given in point form to understand better, same time to cover what we are doing routinely
I hope to explain more about below during my Interview
- User Accounts Onboarding / Offboarding
- Managing SAFE
- Platform & Policies
- Baseline
- Session Recordings (PSM)
- PrivateArk Client
- Vault Integration (LDAP & Appliances)
- Monthly Reports
- Auditing inactive accounts & privilege access
- Monthly Patching
- Password rotation (CPM)
- Access Control
- CyberArk Product version upgrade
- CyberArk OS Migration (Server2012 R2 to Server2016)
- Tech Refresh CyberArk Servers
- Healthcheck
- RADIUS authentication (2FA)
- Backup & Replication (Dedicated Server)
- Handling ITSM for change process (ITIL Certified)
Handling CyberArk major components & their Services:
- Vault (Cluster)
- CPM (Cluster)
- PVWA (Cluster)
- PSM (Cluster)
Also Familiar with : (can discuss during interview session)
Industry: Computer / Information Technology (Hardware)
Specialization: IT/Computer - Hardware
Role: Computer Hardware Engineer
Position Level: Senior Executive
Monthly Salary: SGD2,850
IT Executive
IBM MALAYSIA Sdn Bhd
11.2013 - 06.2014
I am working as L2 Technical Support IT Exec
We are supporting Lenovo products such as laptops, tablets, desktops, monitors & etc via telephone
Our customers are from Australia & New Zealand
My work includes guiding L1 technical support agents, conduct technical knowledge training for agents, handling calls (not much), handling emails, handling parts ordering, follow up pending & due cases, & submit the cases & reports to the manager