Proven leader in enhancing customer satisfaction and loyalty at TASTED FOOD PTE LTD (DIN TAI FUNG), adept in shift management and fostering teamwork. Implemented innovative floor strategies and upheld high food safety standards, significantly contributing to revenue growth and operational efficiency. Skilled in problem-solving and customer service, ensuring a seamless dining experience.
Hi, I’m
KAKING GOH
Summary
Overview
6
years of professional experience
Work History
TASTED FOOD PTE LTD (DIN TAI FUNG )
Restaurant Floor Manager
05.2018 - 05.2024
Job overview
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
Education
Camford International College People's Park Complex, 1 Park Rd, Singapore 059108
High School Diploma
12.2022
University Overview
Skills
- Delegation and Supervision
- Health and safety compliance
- Food presentation
- Shift Management
- Supply Chain Management
- Point of Sale (POS) system operation
- Problem-Solving
- Customer Service
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Restaurant Floor Manager
TASTED FOOD PTE LTD (DIN TAI FUNG )
05.2018 - 05.2024
Camford International College
High School Diploma
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