Kajendran Mudaliar
Summary
Experienced professional with a proven track record of overseeing operations and ensuring seamless execution of daily tasks. Adept at fostering collaboration within teams, resolving conflicts, and upholding high standards in service delivery. Committed to achieving tangible results, adapting to evolving needs, and cultivating a dependable and efficient work environment. Skilled in staff supervision, exceptional customer service, and operational efficiency optimization.
Overview
11
11
years of professional experience
Work History
Duty Manager
Young Men Christian Association, YMCA
09.2023 - Current
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Front Office Executive
HOTEL TELEGRAPH PTE LTD
09.2022 - 06.2023
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Insurance Agent
AIA BERHAD
04.2021 - 08.2022
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Guest Service Executive
Amara Sanctuary Resort Sentosa
03.2017 - 08.2020
- Provided exceptional concierge services assisting guests with transportation arrangements, dining reservations, and local attraction recommendations.
- Streamlined check-in and check-out processes for improved guest experience during high-traffic periods.
Guest Service Officer
Shangri La Apartments
03.2014 - 03.2017
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
Education
Advance Diploma In Hotel And Restaurant Management -
Gea Institute - Pte Ltd
Singapore, SingaporeSijil Pelajaran Malaysia (SPM) -
Saint Michael Institution
Ipoh, Perak12-2007
Skills
Effective Under Pressure
Critical Thinking for Problem Solving
Effective communication
Leadership
Adaptability
Service Excellence
Languages
Malay
Advanced (C1)
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Duty Manager
Young Men Christian Association, YMCA
09.2023 - Current
Front Office Executive
HOTEL TELEGRAPH PTE LTD
09.2022 - 06.2023
Insurance Agent
AIA BERHAD
04.2021 - 08.2022
Guest Service Executive
Amara Sanctuary Resort Sentosa
03.2017 - 08.2020
Guest Service Officer
Shangri La Apartments
03.2014 - 03.2017
Advance Diploma In Hotel And Restaurant Management -
Gea Institute - Pte Ltd
Sijil Pelajaran Malaysia (SPM) -
Saint Michael Institution
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