KAI YUAN TAY
Commis Sommelier
Singapore
Summary
I have been working in the F&B industry after I completed my National Service. Despite joining the company as an Accounts Executive for a period of time, I do still help out with the restaurant operations frequently. I am willing to learn and keen to adopt new skills with a positive attitude, and ready for a challenging and fulfilling position in an environment with a sense vibrancy and progression. Simultaneously, I want to be able to contribute through the maximization of skills and knowledge that ultimately aims to deliver value-added results for the benefit of the organization, team and my personal development. I do sincerely believe that with the given opportunity, I will be able to excel and provide the company with my utmost support.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Commis Sommelier
The Dempsey Cookhouse and Bar Pte Ltd
07.2024 - Current
- Enhanced guest experience by providing personalized wine recommendations based on individual preferences and meal selections.
- Contributed to revenue growth by upselling premium wines and other beverage options to enhance guests'' dining experience.
- Provided exceptional customer service, addressing any concerns or issues related to wine selection promptly and professionally.
- Ensured proper storage conditions for all wines in the cellar, safeguarding product integrity and longevity.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Overseeing daily wine orders, delivery reception, and cellar/fridge organisation.
- Maintain and update online menus and wine lists, ensuring correct vintages and accurate information.
- Coordinate with suppliers to resolve issues and arrange exchanges for damaged goods.
Server Associate
The Dempsey Cookhouse and Bar Pte Ltd
05.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
- Supported sommelier team during busy periods by efficiently managing a high volume of orders while maintaining a calm demeanor under pressure.
Server Associate/Wine Advisor
Tuga Pte Ltd
03.2021 - 04.2023
- Maintained customer satisfaction by clarifying questions about orders, specialty items and timely table check-ins to assess food and beverage needs.
- Recommendation and shared knowledge of food and beverage menus, enabling customers to make personal decisions based on taste, interest and allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed and monitored conditions of wine cellars and shelves.
- Inventoried bar supplies regularly to quickly identify supply shortages.
- Provide recommendations of food and beverages for private events.
Accounts Executive
Coastes Pte Ltd
09.2018 - 02.2021
- Managed accounts payable and receivable for the company.
- Processed invoices and expenses using CoreERP to facilitate on-time payment.
- Created detailed expense reports and requests for capital expenditures.
- Interacted with vendors, contractors and professional services personnel for orders, direct activities and communicate instructions.
- Executed record filing system to improve document organization and management.
- Preparing month-end report.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Performed store opening and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Worked closely with the management team to solve problems and handle customer concerns.
- Worked closely with the management team to maintain funds security to minimize theft and mismanagement risks.
- Depositing of sales revenues.
- Receiving and organising of stocks.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitor.
Bartender
Coastes Pte Ltd
09.2014 - 02.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected demands.
- Managed and kept accurate inventories, restocked supplies and notified management of ordering needs/placed orders for liquor, beer, wine and bar supplies.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Closed out cash register with 100% accuracy and prepared cashier report.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
WSET Level 2 Award - wines
WSET
Diploma in Business Administration - Accounting and Finance
PSB Academy
01.2014 - 1 2015
GCE O-Level - undefined
Pei Cai Secondary School
01.2005 - 1 2009
PSLE - undefined
Zhonghua Primary School
01.1999 - 1 2004
Skills
- Ability to work independently
- Teamwork
- Self-motivated
- Disciplined
- Willingness to learn
- Positive attitude
- Initiative
Qualities And Skills
- Ability to work independently as well as in a team
- Self-motivated and disciplined
- Willing to learn and keen to adopt new skills with a positive attitude
- Take initiative in fulfilment of task and duties
- Communicate effectively with customers and teammates
- Inventory Management
- Inventory Control
- Account Reconciliation
- Bookkeeping
- Data Entry Skills
- Office Administration
Personal Information
Current Salary: 3500/mth
Notice Period: 1 month
Timeline
Commis Sommelier
The Dempsey Cookhouse and Bar Pte Ltd
07.2024 - Current
Server Associate
The Dempsey Cookhouse and Bar Pte Ltd
05.2023 - 06.2024
Server Associate/Wine Advisor
Tuga Pte Ltd
03.2021 - 04.2023
Accounts Executive
Coastes Pte Ltd
09.2018 - 02.2021
Bartender
Coastes Pte Ltd
09.2014 - 02.2021
Diploma in Business Administration - Accounting and Finance
PSB Academy
01.2014 - 1 2015
GCE O-Level - undefined
Pei Cai Secondary School
01.2005 - 1 2009
PSLE - undefined
Zhonghua Primary School
01.1999 - 1 2004
WSET Level 2 Award - wines
WSET
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