Kai Yi Sia

• Provided high-quality service to guests at formal events, including weddings and corporate functions.
• Coordinated with kitchen and bar staff to ensure timely delivery of food and beverages.
• Assisted in setting up banquet rooms, arranging seating, and ensuring a clean environment.
• Addressed guest needs and requests efficiently to ensure a pleasant dining experience.

• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries and resourcing.
• Managed administrative logistics of events planning, including preparation of props.
• Managed event logistics and operations, including support staff and ensuring safety of the actors and actresses.
• Coordinated schedules and timelines for events.

• Project Support and Documentation: Assisted the project manager in developing and documenting project business cases, including scope, goals, deliverables, and resource requirements, while translating business processes into detailed technical requirements.
• Project Implementation and Monitoring: Supported the implementation and revision of project work plans, tracked project progress, and ensured deliverables met time, budget, and quality standards.
• Team Facilitation and Collaboration: Facilitated team and business user meetings, enhanced collaboration by preparing materials, and distributed clear meeting notes to stakeholders.
• Clerical and Administrative Support: Provided comprehensive clerical and administrative support, including organizing files, managing communications, and handling routine and special tasks efficiently.
• Customer Interaction and Communication: Professionally managed customer interactions, both in-person and via phone or email, providing information and directing them to appropriate staff members.

• Processed ticket sales and provided customer service to guests at Universal Studios.
• Assisted guests with inquiries regarding park attractions, pricing, and promotions to fit their individual needs.
• Managed cash transactions and balanced cash drawers at the end of each shift.
• Achieved monthly high sales revenue.
• Worked in a fast-paced environment while maintaining a friendly and helpful demeanor.

• Officiated and secured umpires for netball games at various levels such as inter-school competitions, annual netball national league by ensuring adherence to rules and maintaining fair play.
• Communicated decisions clearly to players, coaches, and spectators.
• Maintained focus and composure in high-pressure situations to ensure the smooth progression of games.
• Developed a strong understanding of the game and its regulations through continuous learning and experience.

Highly motivated and customer-focused flight attendant with almost 5 years of experience in delivering exceptional in-flight service, ensuring passenger safety, and handling emergency situations.

• Provide top-tier customer service to passengers, ensuring a comfortable and safe in-flight experience.
• Conduct pre-flight safety checks and briefings, ensuring compliance with all safety regulations.
• Manage in-flight emergencies and medical situations, offering assistance to passengers in need.
• Resolve passenger complaints and concerns with professionalism and tact.
• Collaborate with flight crew to ensure smooth operations and adherence to flight protocols.