Toh Kai Jie

• Fulfilled recruitment targets with various companies and organizations (Including: UMC, STM, MOE, LTA) for their foreign manpower needs.
• Oversaw hiring and labor law compliance.
• Monitored labor laws and regulations compliance to protect clients from litigations and employees from discrimination and harassment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Liaised with Foreign Manpower Partners to arrange for recruitment trips/ video conferences for interviews.
• Effectively and constant communication with native Mandarin/ Chinese speakers and writers.
• Arranged for passage of shortlisted personnel to Singapore, including medical checks and MOM documentation (including all MOM online procedures) and compliance.
• Post arrival orientation and mandated MOM documentation/ appointments
• Handle foreign staff counseling where necessary.
• Develop new business opportunities.
• Updated HR database with new employee information, changes in benefits, and other details.
• Assisted with writing job postings and job descriptions for boards.

As Inbound Sales Supervisor (Dec 2006 – April 2009)

• Led and directed work of 10 team members and handled hiring, training and termination.
• Help the team and individuals meet and exceed sales and retention targets
• Dealing with challenging customers/ leads: Anticipate escalation and take over when needed
• Devise ways to optimize procedures and keep staff motivated while ensuring performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.

As Admin Executive (Nov 2004 – Dec 2006)

• Successfully tracking and maintaining adequate levels of staffing and ensured selection of essential and customer-facing staff of the department.
• Accurately tracking and tabulated commissions and salaries for Full-time and part-time staff, with meticulous record keeping for audit purposes
• Kept track of all other related departmental expenditure and related financial documents for audit purposes
• Successfully liaised worked with various departments for various work processes to ensure goals are met.

RESPONSIBILITIES:

• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Coordinated technical training and personal development classes for staff members.
• Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
• Involvement in training needs planning, course execution and post-mortem activities.
• Maintained training records; close monitoring of trainee satisfaction records for evaluation
• Held regular lesson evaluation meetings to improve quality and effectiveness of lessons
• Liaised with intra-company departments (including Taiwan) for lecturers, training materials, locations, and recommended trainees.
• Liaised with external training vendors for internal and external training
• Monitored course attendance rate/ enrollment rate for evaluation
• Translated of training materials from Traditional Chinese to English
• Liaised with vendors on maintenance of internal training locations and equipment.
• Facilitated and coordinated rental/loan of training locations and equipments
• Short-listed of potential suitable candidates due for training of various kinds
• Executed of mass plant walk-in interview (interviews and tests)
• Counseled rejected candidates
• Control of PR application/reporting and other immigration related matters.