Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Kai Ern Chua

Kai Ern Chua

Desktop Engineer

Summary

I am a certified Desktop Engineer with 3.5 years of experience working with various software. Distinguished understanding of operating system maintenance and installations with talent for multitasking and hardware repair. Committed to thorough client education and software understanding. Qualified Desktop Engineer with superior understanding of software installations and computer upkeep. Dedicated to supportive customer service and long-lasting repairs. Specializing in windows/linux operating systems and upkeep with extensive knowledge of hardware repairs.

Overview

8
8
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Banquet Server

Park Royal
10.2015 - 11.2015

Work at Park Royal hotel as banquet server for weddings. Assist guests by serving drinks and the course meal foods at weddings.

Food and Beverage Cashier

Macdonald
12.2015 - 02.2016

Handle cashiering and preparing drinks at Macdonald Changi City Point outlet. Knowing how to prepare burger inside kitchen area and do daily housekeeping at the store to ensure cleanliness.

Food and Beverage Intern

Corona Fast Food
01.2018 - 04.2018

Work as F&B intern under Corona Fast Food at Causeway Point outlet. Main job scope is to do store opening and prepare, cook sausages. Able to know how to manage stocks and serve customers by taking order and do cashiering.

IT Technical Support Intern

Setsco Services
10.2020 - 02.2021

Work as an IT support intern for 5 months at Setsco Services. My main job scope will be in assisting users with technical support issues, set up new devices and update devices monthly.

Sales Promoter

Cold Storage
05.2021 - 05.2021

In May 4 to May 21 2021, I work as a stock assistant at cold storage help to replenish stocks and guide customers in using safe entry.

Desktop Engineer

NCS
06.2022 - Current

Work under NCS and deployed to Tampines Secondary School as desktop engineer to assist in any IT support issues and mainly help in national exams.

Job scope :

- Help school staffs install software in their device when needed

- Assist in troubleshoot classroom projector when is not working such as checking the ports and switches

- Help to set up national exam image on school laptops that are used for exams

- Troubleshoot any hardware of software technical issue in the school such as laptop not working, software unable to run in devices, projector unable to project in class, buzzing sound

- Update school device monthly to check if its all up to date and anti virus

- Help students reset password if needed and assist in any device technical issues

- Helping with student chromebooks roll out deployment

- Check Lan room and server rooms daily to check if the switches lan and UPS are working

Education

Information Technology

Temasek Polytechnic
Singapore
05.2024

Information Technology

ITE College East
Singapore
05.2021

Secondary Education

Temasek Secondary School
Singapore
12.2015

Primary Education

Yu Neng Primary School
Singapore
01.2012

Skills

    Networking skills in Packet Tracer

HTML skills

Cloud Infrastructure in AWS

Microsoft skills

Programming skills

Linux & Ubuntu skills

Certification

PSLE

Interests

Running

Dancing

Social activities

Timeline

Desktop Engineer

NCS
06.2022 - Current

Sales Promoter

Cold Storage
05.2021 - 05.2021

Higher Nitec

04-2021

IT Technical Support Intern

Setsco Services
10.2020 - 02.2021

Nitec

05-2018

Food and Beverage Intern

Corona Fast Food
01.2018 - 04.2018

Food and Beverage Cashier

Macdonald
12.2015 - 02.2016

N Level

12-2015

Banquet Server

Park Royal
10.2015 - 11.2015

PSLE

01-2012

Information Technology

Temasek Polytechnic

Information Technology

ITE College East

Secondary Education

Temasek Secondary School

Primary Education

Yu Neng Primary School
Kai Ern ChuaDesktop Engineer