Kai Chi Wong
Global Account Manager
Summary
A proven track record of driving sales growth and customer acquisition. Skilled in strategic planning, customer relationship management, and market analysis. Successfully increased sales by 20% through effective account management and targeted strategies. Accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.
Overview
10
10
years of professional experience
Work History
Global Account Manager
DHL express
10.2022 - Current
- Spearheaded sales projects to grow Medical devices segment, contributing to 20% YoY growth in transaction volume and revenue. Awarded Sales person of the quarter for Q2Y2023
- Develop strategy by utilizing data-driven insights to drive the solutions-based sales through deployment of web-based shipping solutions resulting in 12% timesaving for customer's shipment processing
- Collaborated with cross-functional operations team, program team, pricing team to implement streamline processes accelerating dangerous goods shipment to remote Australia
- Support internal and client business planning, monthly and quarterly business reviews, and tender bids
Founder
Multiverse Pte Ltd
05.2021 - 10.2022
- Created organization's mission and vision statements for use by employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Reached out to potential investors and customers via telephone, email, and in-person inquiries.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed key operational initiatives to drive and maintain substantial business growth..
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Business Development Manager
Most Awesome Pte Ltd
01.2020 - 04.2021
- Performed client research and identified opportunities for account growth, account penetration and market expansion. Grew customer base in new markets: US, Philippines, and Italy hospital market segment
- Analyzed supplies data to identify trends and develop targeted marketing campaigns to drive penetration into new territories
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborate with China team on implementation of new initiatives and solutions with a specific focus on growing and meeting quick changing RFQ opportunities due to Covid
Founder
Hana Beauty
09.2018 - 01.2020
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
- Monitored and optimized advertising campaigns using Google, Facebook and Instagram
- Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
Citigold Relationship Manager
Citibank
11.2014 - 09.2018
- Sell Wealth Investment Management banking solutions to clients including fixed income, mutual funds structured notes, foreign exchange, insurance (Top sales for quarter in 2016, 2018)
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Assist high net worth clients such as Citi Private Client, Family office, Citigold customers managing portfolio, assisted clients in managing portfolios and grew a single client by 20mil
- Developed strong client relationships for revenue growth and referrals
- Conducted KYC for customers and managed a database of clients
Graduate Trainee- Corporate Banking Relationship Manager, Credit Control Department Officer
MUFJ Bank
08.2013 - 09.2014
- Perform financial analysis, credit review/rating and periodic covenants checks of assigned credit customers including collection of financial statements
- Prepare reporting material required for FSA, BOJ, MAS or other inspections
- Work with trade finance to improve cross border payments, pitch to clients' ways to improve their Trade Finance and anticipate their FX risk
- Top sales growth in department for 20141Q
- Manage C-level (CEO, CFOs) relationships of listed client companies
Education
High School Diploma -
Fudan
Shanghai 09.2019 - 2020.01
Bachelor of Arts - Economics, Entrepreneurship
Nanyang Technological University
Singapore 08.2009 - 2013.06
Skills
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Timeline
Global Account Manager
DHL express
10.2022 - Current
Founder
Multiverse Pte Ltd
05.2021 - 10.2022
Business Development Manager
Most Awesome Pte Ltd
01.2020 - 04.2021
High School Diploma -
Fudan
09.2019 - 2020.01
Founder
Hana Beauty
09.2018 - 01.2020
Citigold Relationship Manager
Citibank
11.2014 - 09.2018
Graduate Trainee- Corporate Banking Relationship Manager, Credit Control Department Officer
MUFJ Bank
08.2013 - 09.2014
Bachelor of Arts - Economics, Entrepreneurship
Nanyang Technological University
08.2009 - 2013.06
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