KAI CHENG WONG
Summary
- Currently a Customer Service (CS) Executive cum Sales Support at COLLYER SHIPPING PTE
LTD. - More than five years of experience working at NVOCC, mainly dealing and liaising with various Main Line Operators (MLO) and forwarders for bookings and space allocations.
- A year of experience serving as an agency of feeder.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
COLLYER SHIPPING PTE LTD
2018.09 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues, i.e., enquiries on rates, vessel routing, vessel status, sailing schedules, space availability, discrepancy on invoices, application of free time in POL/POD, etc
- Actively monitored vessel schedules closely, i.e., changes of time of arrival/departure of
vessels, change of vessels routing - Streamlined communication channels for improved efficiency in handling customer concerns, i.e., regularly send emails to carriers to check on coastal schedules or monitor Portnet, then update customers accordingly if any changes
- Monitored booking cancellations of customers through emails or calls and update sales team accordingly
- Collaborated with cross-functional teams to improve overall customer experience within the company, i.e, worked closely with internal departments to coordinate customers’ bookings / shipments to ensure equipment availability and accuracy in documentation and billing
- DG applications with carriers / feeders
- Handled Dead Freight (DF)
- Daily reporting : Loading Forecasts
- Updated special rates requests and bookings on in-house systems of different Principals
- Agency with FAR SHIPPING LINES PTE LTD - To fulfil maximum tonnage of one vessel
i) Progressively monitored maximum intake of every vessel to avoid space wastage or overbooking
ii) Obtained vessel schedules from Captains / Partners weekly and started planning based on maximum intake of each vessel accordingly
iii) Worked with different Partners, i.e., carriers / feeders for slot exchange
iv) Monthly planning to regular customers based on their regular ex SIN and PKL requirements
v) Regularly kept Principal updated on space usage of every vessel
vi) Updated and sent Daily Booking Forecast (DBF) which consolidates both ex SIN and PKL bookings daily
vii) DG declarations (Both local & transhipment)
viii) Reporting: a) Preparation of pre-loading reports and TDR to POD upon sailing of every vessel b)Monthly statistics of bookings of regular customers
Admin Cum Sales Coordinator
FOOD HUB A&E PTE LTD / CJ SE ASIA PTE LTD
2017.05 - 2018.08
- Sales Coordinator:
i) Arranged delivery for customers and liaised with
logistics companies for the date and time of delivery
ii) Prepared sales documents, such as sales invoices, purchase orders, and updated every transaction of all sales and non-sales goods into MYOB Accounting System
iii) Inventory management, such as updating inventory report daily or weekly, actively keeping track of movements of sales goods daily
iv) Helped with closing and stocktaking by the end of every month
v) Prepared documents such as packing lists/commercial invoices for local customers in
Singapore, such as NTUC, Koryo Trading Pte Ltd, LNC Pte Ltd, as well as agencies in Malaysia, Thailand, Vietnam, Indonesia and Philippines
vi) Monitored shipments from South Korea and the U.S - Admin HR:
i) Updated staff leaves and flexicash
ii) Prepared employment contracts for new staff
iii) Renewed company insurance for staff
iv) Member onboarding
v) Handled administrative tasks such as maintenance of office facilities and ordered office pantry supplies once or twice a month - Admin (Strategic Planning):
i) Prepared weekly newsletters of current issues - Helped with liquidation of company: Transferred contracts of certain services of the existing company to the new company
Education
Bachelor of Arts - Bachelor of Arts (Hons) English Education
UNIVERSITI TUNKU ABDUL RAHMAN
MALAYSIA12.2016
Skills
- Customer Relationship Management
- Presentation Skills
- Documentation and notes
- Task Prioritization
- Multitasking Abilities
- Adaptability and Flexibility
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
COLLYER SHIPPING PTE LTD
2018.09 - Current
Admin Cum Sales Coordinator
FOOD HUB A&E PTE LTD / CJ SE ASIA PTE LTD
2017.05 - 2018.08
Bachelor of Arts - Bachelor of Arts (Hons) English Education
UNIVERSITI TUNKU ABDUL RAHMAN
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