KAH YONG LUM

• Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships
• Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
• Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
• Improved cleanliness and overall appearance of guest rooms by diligently performing daily housekeeping tasks.
• Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
• Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.

• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Operated standard kitchen equipment with focus on safety and sanitation.
• Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
• Followed recipes and chef instructions to prepare food correctly.
• Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Plated and presented food following chef requirements.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Cleaned and maintained work areas, equipment and utensils.
• Followed food safety practices and sanitation guidelines.
• Prepared sandwiches, salads and other specialty items according to customer specifications.

Supplied bakery ingredients and food flavorings.

Processed customer payments efficiently.

Monitored order status to maintain customer satisfaction.

Boosted sales of home brand product.

• Operated and maintained bakery equipment, including ovens and mixers.
• Developed new recipes to expand bakery's offerings and attract new customers.
• Prepared dough for variety of pastries, cakes and breads.
• Packaged finished products for sale.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Processed customer orders and payment transactions.
• Cut and shaped dough for pies, rolls and other pastries.

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.