KAH TRAM PHOON
Summary
Patient-focused healthcare professional with hands-on experience as a clinic counter staff in Gp , Radiology and Mental health Specialist settings . Skilled in registration , insurance claims processing , medical examinations , and health screening coordination . Known for clear communication , attention to details , and providing a smooth , reassuring experience for patient in fast-paced clinical environments .
Overview
4
4
years of professional experience
Work History
Paitent Care Ambassador
Alliance Medical Centre
Singapore, Singapore
03.2025 - 01.2026
- Managed Gp clinic front desk operation , including patient registration , appointment scheduling , and walk-in coordination
- Assisted patients with insurance claims , corporate panel verification and billing inquiries .
- Supported medical examinations for employment such as work permit application , 6 months work permit medical exam , dependent's pass application , Pr application , food handler medical examination , re-employment , pre-employment , s pass , student pass medical examination...v..v , and routine Gp visits .
- Coordinate health screening packages , including blood tests , imaging , and follow-up appointments .
- Acted as key liaison between doctors , nurses , radiology staff and patients .
- Handled patient concerns professionally , ensuring a calm and positive clinic experience .
- Maintained accurate medical records while adhering to PDPA and confidentiality standards .
- Handled patient enquiries via email and phone , providing clear and timely responses .
- Replied to enquiries from other corporate clinics and company HR departments regarding medical examinations , insurance claim .
- Assisted with patient check -in for radiology services such as X-ray and ultrasound.
- Verified referral letter , insurance coverage , and payment details .
Clinic Assistant
HEALTHWERKZ MEDICAL CENTRE @CENTRIUM SQUARE
Singapore, Singapore
03.2022 - 03.2025
- Doing front desk job , registered for patient and arrange waiting time .
- Assisted with documents clinic activities and updated medical records .
- Improved patient experience by efficiently managing front desk tasks , including appointment scheduling and check-in procedures .
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers .
- Making payment , adjusted balances , and submitted records to accounting.
- Maintained adequate stock of medical supplies , maintained stocks of supplements and medicines .
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff member's .
- Arranged delivery supplements and medicine to local and oversea patient , human samples to local and oversea lab .
- Billing patient's invoice or companies 's invoice , do some account job .
- Resolve patient inquiries via email and whatsapp .
Service Crew- Receptionist
Haidilao Hotpot
Singapore, Singapore
11.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and friendly service .
- Collaborated with team members to meet high standards of service during peak hours .
- Prepared food items accurately and quickly .
- Maintained a clean and organized work environments for improve customer experiences .
- Welcome customer , arranged waiting area , make customer happy and sanctified when waiting time is too long .
Education
HIGHER DIPLOMA IN HOSPITALITY MANAGEMENT
DIMENSIONS INTRERNATIONAL COLLEGE
Singapore12-2021
Skills
- Patient Care & Front Desk Operations
- Gp clinic & Radiology workflow
- Insurance Claims & Corporate Panels
- Medical Examination & Health Screening
- Corporate and Hr Liaison
- Patient & Email Correspondence
- Medical Report Handling & Dispatch
- Appointment Scheduling & follow -ups
- Teamwork
- Multitasking
Languages
English
Chinese (Mandarin)
Vietnamese
Timeline
Paitent Care Ambassador
Alliance Medical Centre
03.2025 - 01.2026
Clinic Assistant
HEALTHWERKZ MEDICAL CENTRE @CENTRIUM SQUARE
03.2022 - 03.2025
Service Crew- Receptionist
Haidilao Hotpot
11.2021 - 02.2022
HIGHER DIPLOMA IN HOSPITALITY MANAGEMENT
DIMENSIONS INTRERNATIONAL COLLEGE