Kah Meng Kon
Summary
Driven sales and administrative professional with a proven track record at IOX Solutions Pte Ltd, enhancing operational efficiency and client satisfaction. Excelled in customer service and Microsoft Office, boosting sales revenue by cultivating strong relationships. Demonstrated adaptability and a results-focused approach, consistently exceeding sales targets through strategic planning and effective communication. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
IOX Solutions Pte Ltd
08.2024 - Current
- Technology Skills- Proficiency in using office software such as word processing, spreadsheet, and presentation software. Product catalogue submission.
- Travel Arrangement- Making travel arrangements for executives or team members, including booking flights, accommodations and transportations.
- Scheduling and Coordination- Managing calendars and scheduling appointments, meeting, and events. This can involve coordination with internal team members as well as external contacts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handling sensitive information with discretion and maintaining confidentiality.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Executive
Fermax Asia Pte Ltd
07.2015 - 11.2022
- Handling 450+ Maintenance Services Contract with renewal and new employed customer.
- Assist and handling after sales services. Eg: coordinating with sales admin through out the operation of Customer Service.
- Preparing Monthly, Yearly Sales report
- Handling CRM including renewing Contract and issue new Contract.
- Collaborated with cross-functional teams to provide clients with customized solutions that met their specific requirements.
- Delivered compelling presentations during client meetings, effectively communicating the value proposition of our products and services.
- Generated a high volume of repeat business through exceptional account management and customer service skills.
- Provided valuable insights into client preferences by gathering detailed feedback on products and services offered.
- Utilized extensive product knowledge to upsell additional services, expanding the company''s footprint within existing client accounts.
- Leveraged CRM software to track client interactions efficiently and identify areas for improvement in the sales process.
- Negotiated contracts with key accounts, ensuring mutual benefits and long-term partnerships.
- Initiated new business opportunities by identifying potential clients and conducting thorough research on their industry trends.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed key competitors to respond to competitive threats.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Sales Executive
M3 Asia Sdn Bhd
02.2011 - 06.2015
- Handling/Distribute IT Gadget such as Tablet, GPS to reseller
- Assist in demonstrated during event or exhibition
- Handling outstation sales enquiry
- Visit Reseller/Distributor to maintain relationship
- Provide training for Reseller-Retail Staff to maintain the product knowledge as well as relationship
- Prepare Market Report. Weekly meeting with Sales Manager and Monthly meeting with Sales Director.
- Expanded market share with strategic territory planning and targeted prospecting.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Executive
MicroEngine Tecnologies Sdn Bhd
01.2008 - 01.2011
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Organized travel arrangements, conference calls, and meetings for the sales team to optimize their time management and productivity.
- Reduced order processing time by implementing an organized filing system for efficient document retrieval and storage.
- Enhanced customer relationships through prompt resolution of issues or concerns related to orders or products.
- Boosted client satisfaction by efficiently managing sales orders, customer inquiries, and product information requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Arts - Business Management
University of Bradford
United Kingdom12.2004
High School Diploma -
Insitute Teknologi Pertama
Malaysia08.2002
Associate of Arts - South Australia Matriculasi Program
Taylor Business School
Malaysia 01.2001 - 05.2002
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Sales expertise
- Sales Presentations
- Sales Planning
- Cold-calling
- Sales Forecasting
- Data Analysis
- Staff Management
- Schedule Coordination
- Operations
- Service promotions
- Project Management
- Product Knowledge
- Staff Support
- Computer Proficiency and Microsoft Office
Timeline
Administrative Assistant
IOX Solutions Pte Ltd
08.2024 - Current
Sales Executive
Fermax Asia Pte Ltd
07.2015 - 11.2022
Sales Executive
M3 Asia Sdn Bhd
02.2011 - 06.2015
Sales Executive
MicroEngine Tecnologies Sdn Bhd
01.2008 - 01.2011
Associate of Arts - South Australia Matriculasi Program
Taylor Business School
01.2001 - 05.2002
Bachelor of Arts - Business Management
University of Bradford
High School Diploma -
Insitute Teknologi Pertama
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