KAHKASHAN KHAN

• Troubleshoot and resolve hardware issues
• Provide software support
• Assist with network connectivity issues
• Offer user support and training.
• Offered troubleshooting via voice and text chat, maintaining resolution.

• Scheduled and directed staff in daily work assignments to maximize productivity
• Efficiently resolved problems or concerns to the satisfaction of all involved parties
• Maintain an inventory of assets
• Collaborate with IT teams.

• On average, answering 40 inbound customer calls during a shift
• Taking orders, inputting orders into proprietary system, and providing customers with their order numbers and approximate delivery date
• Making outbound customer calls to inform customers when there would be delay in their delivery date or if there was an issue with payment processing
• Escalating customer calls to supervisor if needed.

• Efficiently resolved problems or concerns to the satisfaction of all involved parties
• Exhibited a thorough knowledge of supervisory duties, service techniques, and guests
• Skillfully manage a wide range of office and sales support tasks, including accounts payable and accounts receivable and payroll processing
• Leverage strong multitasking skills to manage customer service, data entry, invoicing
• Identified areas for improvement in policies, procedures, and business processes and delivered them strategically, recommendations to senior management on key issues.

Sell insurance products to businesses and individuals, achieving a 25% success rate in selling extra coverage

• Answer any questions or concerns policyholders have with their insurance claims
• Explain th features of policies and both advantages and disadvantages of various policies
• Customize insurance programs to suit individual customers, often covering a variety of risks
• Sent reminders of premium payments and notified customers of any rate changes
• Explained coverage options to th customers, using a self-made presentation that became the company standard.