Kah Chun Yow
Summary
I'm grateful for the opportunities I've had to grow and learn. While I don't like to boast about my achievements, I'm happy to share a few highlights. Recently, I have successfully developed a skill set about the team work and is working well on the sale scenario. I'm proud to have made a positive impact, and I'm excited to continue working towards new challenges.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Sneakersclub
12.2020 - 04.2025
- Established and maintained store operational standards, including customer service, safety, security, and inventory management
- Resolved customer complaints in a professional manner, improving customer satisfaction and loyalty
- Coordinated with vendors and purchasing staff to ensure timely delivery of merchandise
- Implemented creative promotional strategies to increase store sales and customer loyalty
Sale Associate
Berluti
02.2019 - 04.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with special services, account updates and promotional options
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered questions about store policies and concerns to support positive customer experiences
- Maintained current knowledge of store promotions and highlighted sales to customers
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Educated customers on promotions to enhance sales
- Worked closely with job title to solve problems and handle customer concerns
- Continued remain top 3 sale on Asia Pacific.
Education
Diploma -
Montfort boys town
12.2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Team building and leadership
- Staff supervision
- Store operations
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Display setup
- New hire training
Key Qualifications
- Over 7 years of extensive experience in a fast-paced retail environment.
- Consistent in achieving store sales quotas with the team of the target.
- Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
Languages
Chinese (Mandarin)
Intermediate (B1)
Timeline
Assistant Store Manager
Sneakersclub
12.2020 - 04.2025
Sale Associate
Berluti
02.2019 - 04.2020
Diploma -
Montfort boys town
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