KACITA ASTRID ASTRID PUTRI
Personal Assistant
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Member Service Representative
PT. HERBALIFE INDONESIA
06.2019 - Current
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery (walk in).
- Researched and rapidly resolved client conflicts to maintain member accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Officer
PT. BANK CENTRAL ASIA, Tbk
03.2016 - 03.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Communicated with clients regarding account services, statements, and balances.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Secondary English Teacher
SDK Karitas V
06.2014 - 02.2015
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom organized, clean and safe for students and visitors.
- Explored and implemented innovative use of technology in language education.
- Planned coursework to introduce students to important literature.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
Patient Registrar-Emergency Room
RSK St. Vincentius A Paulo (RKZ)
08.2009 - 04.2011
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Education
Bachelor of Arts - English Language And Literature
AIRLANGGA UNIVERSITY
Indonesia 08.2009 - 09.2015
High School Diploma -
St. Joseph
Indonesia 07.2006 - 06.2009
Skills
- Service recommendations
- Order fulfillment
- Service standard compliance
- Money handling abilities
- Recordkeeping strengths
- Report preparation
Timeline
Member Service Representative
PT. HERBALIFE INDONESIA
06.2019 - Current
Customer Service Officer
PT. BANK CENTRAL ASIA, Tbk
03.2016 - 03.2019
Secondary English Teacher
SDK Karitas V
06.2014 - 02.2015
Patient Registrar-Emergency Room
RSK St. Vincentius A Paulo (RKZ)
08.2009 - 04.2011
Bachelor of Arts - English Language And Literature
AIRLANGGA UNIVERSITY
08.2009 - 09.2015
High School Diploma -
St. Joseph
07.2006 - 06.2009