KABEER SINGH A/L HARCHARANJIT SINGH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Waiter
SAN FRANCISCO COFFEE @ KLCC
12.2018 - 03.2020
- Delivered exceptional service experiences to every Guest, ensuring their utmost satisfaction
- Cultivated a welcoming and esteemed environment for Guests at the restaurant
- Maintained strict adherence to timing standards for prompt product and service delivery
- Identified opportunities to optimize service efficiency and enhance table turnover rates
- Demonstrated accommodating and attentive service to ensure Guest needs were met
- Executed responsible service practices in accordance with established procedures
- Consistently followed all handling policies and procedures to ensure safety and quality standards
- Exemplified punctuality by consistently arriving to work on time.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
SALES PROMOTER
CELCOM BERHAD @ PUBLIKA
01.2021 - 02.2021
- Promote Celcom Fibre to potential customers in person
- Collect customer feedback on Celcom Fibre through surveys
- Explain Celcom Plans and benefits to customers
- Verify Celcom Fibre availability in customer locations
- Show customers how to use Celcom devices and services
- Support the team in selling Celcom Fibre and increasing revenue
Waiter
LISETTE CAFE AND BAKERY
02.2021 - 04.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Key Account Manager
CONCENTRIX MALAYSIA ( LAZADA PROJECT )
04.2021 - 07.2022
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed key competitors to respond to competitive threats.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
Customer Service Associate
GTRSG
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Trained new personnel regarding company operations, policies and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
SIJIL PELAJARAN MALAYSIA (SPM)
2018
Skills
- Contract Development
- Verbal Communication
- Active Listening
- Public Relations
- Special Assignments
- Product Knowledge
- Guest Services
- Customer Service
- Travel Itineraries
- Speaking Clearly
- Customer Rapport
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Customer Service Associate
GTRSG
08.2022 - Current
Key Account Manager
CONCENTRIX MALAYSIA ( LAZADA PROJECT )
04.2021 - 07.2022
Waiter
LISETTE CAFE AND BAKERY
02.2021 - 04.2021
SALES PROMOTER
CELCOM BERHAD @ PUBLIKA
01.2021 - 02.2021
Waiter
SAN FRANCISCO COFFEE @ KLCC
12.2018 - 03.2020
SIJIL PELAJARAN MALAYSIA (SPM)
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