KAALITHASAN SUBRAMANIAM
DATA CENTER OPERATIONS SPECIALIST
Summary
Experienced and highly skilled professional in data center operations. Adept at managing and maintaining smooth functioning of critical infrastructure projects. Proven track record of ensuring uninterrupted uptime and system reliability. Proficient in troubleshooting hardware issues and optimizing data center performance through effective utilization of diagnostic tools and collaborative teamwork.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Business Owner
BS Burger
02.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Food Delivery Rider
Delivery Hero Sdn. Bhd.
11.2020 - 01.2023
- Pick up and deliver customer orders quickly and efficiently, while maintaining high personal and food quality standards
- Manage multiple orders, delivery locations, and customers at the same time by navigate local streets and highways with ease using a GPS
- Accurately processed order and payment transactions and execute cash management duties
Fleet Operation Executive
Socar Mobility Malaysia Sdn. Bhd.
12.2019 - 09.2020
- Manage and continually improve fleet operations for operational performance & maximize fleet condition and uptime and minimize costs
- Work within new and established SOCAR processes to manage the maintenance, repair and cleanliness of vehicles
- Negotiate and manage vendor service contracts to ensure vehicles are properly maintained, repaired and cleaned to SOCAR's high standards, Manage the process of in-fleeting and de-fleeting vehicles, including SOCAR branding preparation and installation of SOCAR's system
- Lead the vehicle inspection staff
- Build and maintain relationships with key vendor partners (maintenance, repair, cleaning, in-/de-fleeting, etc.)
- Manage vendor performance to maximize vehicle condition and uptime and minimize costs
- Analyze market historical data to strategize around model mix and fleet growth, Optimization of parking locations in key areas
Technical Support Executive (Starhub Project)
Startek
01.2019 - 11.2019
- Providing an excellent technical service experience via call, chat, written and communicating effectively and clearly to Starhub technician in both verbal and write
- Assist the technician in their queries and request to technical troubleshooting i.e
- Smartphones, tablet, PC, modem, delivery, backend network issues
- Navigating through multiple systems and tools to research, comprehend and deliver solutions to technician promptly and accurately
- Resolving complex technical issues through appropriate troubleshooting methodology
Data Center Operations Specialist
Comtel Solutions Pte Ltd
09.2015 - 04.2018
- Company Overview: Client - Sabic Plastic Innovation Pte Ltd
- In charge of monitoring, managing and maintaining DC operation and facilities
- Logging of activities, daily monitoring of status, backup management and assisting in data restoration and recovery
- Follow proper data center best practices during setup and installation, including but not limited to airflow, cable management, and power consumption issues
- Perform routine facility activities including inventory control
- Critical systems checks and functional testing
- Able to respond and take action in response to facilities crisis management activities including: power outages, fire alarms, HVAC outages
- Analyze data and identify trends with facility issues to determine root cause and take appropriate action
- Work with data center partners to understand and ensure facilities like cooling, fire suppression, UPS systems, etc
- Are working properly and in accordance with our requirements
- Hand in to succeed internal project as de-sizing Data Center, Run Partition inside Data Center, Re-cabling, Re-structure the servers divide by infra team location, replace 1-1 server for upgrade purpose, and etc
- Maintain and monitor infrastructure system health and fix any issues that arise
- Manage data center assets and inventories
- Maintain proper documentation and reports for auditing and tracking purposes
- Client - Sabic Plastic Innovation Pte Ltd
Data Center Operation Support
Thatz International Pte Ltd
12.2012 - 09.2015
- Company Overview: Client - 1-Net Singapore Pte Ltd
- Working on 12-hour rotating shift duties to provide 24x7x365 support in a Data Centre environment
- Hosting Services (Systems, Email Servers, Switches and Routers)
- Provide excellent customer support by understanding customers' request and taking appropriate action to resolve the 1st level networking (layer 2 and 3, basic to intermediate troubleshooting) and systems problems
- Provide 2nd level support whenever possible or if capable
- Monitor customers' equipment and critical systems
- Escalate 2nd and 3rd level issues to Network and Systems Engineering team
- Perform physical network infrastructure deployment for clients and internal requirement (This includes getting of quotation and liaising with vendor for proposal and evaluation, site surveys and deployment)
- Inventory Management for physical network infrastructure, x-connect
- Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
- Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
- Maintaining proper documentation of network inventories, processes, policies and procedures
- Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
- Client - 1-Net Singapore Pte Ltd
IT Operations Analyst
Head Office, Tesco Stores (M) Sdn. Bhd.
01.2011 - 09.2012
- 1st level support for system, database, RAMS, Oracle, User System (SCS), Networking / IT related problem and POS problems & Troubleshoot problem via phone
- Perform hourly batch job task as of operation process
- Do system and sales closing for all stores
- Maintaining all servers in the data center
- Monitoring network connection for all Tesco stores and Distribution center
- Monitor all backup server & Produce reports for Finance department & all Line Managers (UK, India, & Malaysia)
Education
Diploma - Science Computer Multimedia
Universiti Teknologi Malaysia
01.2007 - 04.2010
Wireless Data Communication - undefined
Pahang Skills Development Centre
SPM - undefined
SMK Cenderawasih
01.2004 - 04.2006
Skills
Call Center
Ticketing / Logs
Microsoft Office
Troubleshooting
Data Center Operations
Problem-Solving
Teamwork and Collaboration
Organization and Time Management
Multitasking Abilities
Root Cause Analysis
Component installation
Network support
Staff assistance
Timeline
Business Owner
BS Burger
02.2023 - Current
Food Delivery Rider
Delivery Hero Sdn. Bhd.
11.2020 - 01.2023
Fleet Operation Executive
Socar Mobility Malaysia Sdn. Bhd.
12.2019 - 09.2020
Technical Support Executive (Starhub Project)
Startek
01.2019 - 11.2019
Data Center Operations Specialist
Comtel Solutions Pte Ltd
09.2015 - 04.2018
Data Center Operation Support
Thatz International Pte Ltd
12.2012 - 09.2015
IT Operations Analyst
Head Office, Tesco Stores (M) Sdn. Bhd.
01.2011 - 09.2012
Diploma - Science Computer Multimedia
Universiti Teknologi Malaysia
01.2007 - 04.2010
SPM - undefined
SMK Cenderawasih
01.2004 - 04.2006
Wireless Data Communication - undefined
Pahang Skills Development Centre