Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Work Availability
Quote
Interests
Timeline
Volunteer
K Clarissa

K Clarissa

Senior Operations Manager
Singapore

Summary

Dynamic Senior Operations Manager with a proven track record at Securistate Pte Ltd, excelling in project management and client relationship management. Spearheaded 50 diverse projects, optimizing resource allocation and enhancing operational efficiency. Recognized for effective communication and strategic problem-solving, driving successful outcomes in high-pressure environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Securistate Pte Ltd
Singapore
11.2020 - Current
  • Advised executive on manpower planning to optimize resource allocation.
  • Oversaw 50 diverse projects across shipyards, banks, schools, and condominiums.
  • Ensured timely and appropriate service for client requests through diligent follow-ups.
  • Escalated issues when necessary to maintain operational efficiency.
  • Attended client meetings to ensure compliance with specific requirements.
  • Provided off-hours support during weekends, evenings, and holidays as needed.
  • Managed disciplinary issues among officers and facilitated counseling sessions.
  • Conducted risk assessments and prepared reports to identify operational vulnerabilities.
  • Design/Develop site-specific SOP.
  • Forecast training needs for the Operations Team and officers.
  • Plan and execute intrusion exercises.
  • Ensure that the administration is in line with PLRD grading submissions.
  • Conduct a risk assessment and put up reports accordingly.
  • Conduct an operations briefing for executives on payroll and HR matters.
  • Attend TADM for dispute management.
  • Spearheaded major ad hoc events such as the POPE visit, NDP, F1, and Countdown Party islandwide, with up to 200 people.

Director, Operations & Compliance

SecuriAsia Pte Ltd
Singapore
09.2019 - 11.2020
  • Assist in Manpower planning for cluster assigned
  • Handled 20 projects, and some of the clients handled are Sembcorp, Frasers
  • Follow up to ensure the client's request is serviced in an appropriate and timely manner
  • Escalate issues as appropriate
  • Attending client meetings and ensure compliance as per client request
  • Off-hours support: Weekend/Evening/Holiday support
  • Work on assigned projects/tasks as assigned by the Managing Director
  • Strong interpersonal and communication skills to liaise with officers from different sites
  • Covering Operations Officer in his absence
  • Shortfall management
  • Manage disciplinary issues with officers and also arrange for counseling
  • Oversee training of officers to perform in accordance to client's expectations
  • Plan and execute intrusion exercises
  • Ensure administration is in line with PLRD grading submissions
  • Conduct risk assessment and put up reports accordingly
  • Conduct schedule security / operations briefing to officers on duty
  • Payroll and HR matters
  • Attend TADM for dispute management Submission of CPF and IRAS
  • Liaise with various government agencies (PLRD, SPF, MOM, CPF & IRAS)
  • Follow up with client on pending payments and manage invoice
  • Liaise with factoring company for payment disbursement

Senior Operations Executive

Henderson Security Services Pte Ltd
Singapore
04.2018 - 08.2019
  • Manpower planning for cluster assigned Handled 80 officers
  • Handled 15 projects, and some of the clients handled are Savills, Knight Frank, JLL
  • Follow up to ensure the client's request is serviced in an appropriate and timely manner
  • Escalate issues as appropriate
  • Attending client meetings and ensure compliance as per client request
  • Off-hours support: Weekend/Evening/Holiday support
  • Work on assigned projects/tasks as assigned by the management and team leader
  • Strong interpersonal and communication skills to liaise with officers from different sites
  • Shortfall management
  • Manage officers leaves, offs and medical leaves
  • Manage disciplinary issues with officers and also arrange for counseling
  • Train officers to perform in accordance to client's expectations
  • Conduct intrusion exercises
  • Ensure administration is in line with PLRD grading submissions
  • Conduct silent hour and supervisory checks regularly
  • Conduct schedule security / operations briefing to officers on duty
  • Supervise and ensure the smooth flow of operations in assigned areas
  • Vast experience in managing condominiums and well versed with By-Law

Operations Executive

Gates PCM Integrated Services Pte Ltd (GPIS)
Singapore
01.2017 - 04.2018
  • Manpower planning for cluster assigned Handled 160 officers
  • Handled 21 projects, and some of the major projects handled are Nparks, Mapletree, DHL
  • Follow up to ensure the client's request is serviced in an appropriate and timely manner
  • Escalate issues as appropriate
  • Attending client meetings and ensure compliance as per client request
  • Off-hours support: Weekend/Evening/Holiday support
  • Work on assigned projects/tasks as assigned by the management and team leader
  • Strong interpersonal and communication skills to liaise with officers from different sites
  • Experienced as a controller
  • Manage manpower deployment for 44 sites and 176 men in total
  • Shortfall management
  • Manage officers leaves, offs and medical leaves
  • Manage disciplinary issues with officers and also arrange for counseling
  • Train officers to perform in accordance to client's expectations
  • Conduct intrusion exercises
  • Ensure administration is in line with PLRD grading submissions
  • Conduct silent hour and supervisory checks regularly
  • Conduct schedule security / operations briefing to officers on duty
  • Supervise and ensure the smooth flow of operations in assigned area

Security Systems Executive

Deutsche Bank AG, APAC (Securitas Agency)
Singapore
04.2015 - 07.2016
  • Day-to-day technical support for business users installed with Security System Application
  • Support all technical aspects of the users and troubleshoot any issues raised by business users
  • Record tickets and service job requests by scheduling / executing tasks
  • Follow up to ensure the client's request is serviced in an appropriate and timely manner.
  • Escalate issues as appropriate
  • Regular maintenance of infrastructure (e.g. Patches and upgrades) as well as application release implementation and coordination for IT Support
  • Off-hours support: Weekend/Evening/Holidays support (remotely from home)
  • Work on assigned projects/tasks as assigned by the management and team leader Coordinate among 16 APAC countries
  • Strong interpersonal and communication skills to liaise with coordinators from different region
  • Set up a control form that was first implemented locally and then globally
  • Coordinate with vendors if issues need to be escalated Conduct investigations on system related issues
  • Generate reports and retrieve logs from different databases for investigation or for vendor

Security Officer

Google Asia Pacific Pte Ltd
Singapore
08.2013 - 03.2015
  • Monitor and authorize entrance and departure of vehicles, cargo trucks and visitors.
  • Detect suspicious activities and watch for criminal acts and rule infractions.
  • Monitor and authorize entrance and departure of employees and visitors.
  • Circulate among visitors, patrons and employees to preserve order and protect property.
  • Write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitor the central alarm system for fire, intrusion, and duress alarms and respond when needed.
  • Deny entrance to the building to unauthorized persons.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Prepare training materials to keep officers prepared for all situations.
  • Assist in the development of policies and procedures.
  • Assist in conducting fire drills and evacuations.
  • Good knowledge of security systems, CCTV monitoring and system monitoring.

Police Officer

Singapore Police Force
Singapore
01.2006 - 07.2013
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Issued warnings and citations for traffic violations.
  • Conducted preliminary investigations of serious injury and fatality traffic accidents.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Conducted preliminary investigations at the scenes of major crimes.
  • Conducted thorough investigations at the scenes of domestic violence, family violence and offences that fall under the Penal Code.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Apprehended offenders and conducted interviews and interrogations.
  • Assisted in special investigations and crime prevention programs.
  • Checked all vehicle equipment for proper functioning prior to use.
  • Responded immediately to calls involving automobile accidents and criminal activity.
  • Communicated regularly with citizens to establish rapport and become a familiar presence in the area.
  • Gathered necessary information for court appearances and testified as a witness under oath in court.
  • Evaluated complaint and emergency-request information to determine response requirements.
  • Came up with crime prevention ideas to reduce crime rates for major retail outlets.
  • Conducted analysis on crime trends with the aid of graphs.
  • Managed a team of personnel and manage time offs and leaves for such personnel.
  • Managed a team for APAC, ASEAN summit and AIR SHOW.

Education

Diploma In Police Studies And Security Management - Police Studies & Security Management

Temasek Polytechnic
Tampines
04-2014

Skills

  • Project management
  • Risk assessment
  • Resource allocation
  • Client relationship management
  • Manpower planning
  • Standard operating procedures
  • Regulatory compliance
  • Employee training
  • Disciplinary management
  • Operational efficiency
  • Financial analysis
  • Team leadership
  • Problem solving
  • Effective communication
  • Time management
  • Event coordination
  • Verbal and written communication
  • Distribution management
  • Procedure optimization
  • Cross-functional coordination
  • Forecasting
  • Staff development
  • Management team building
  • Workforce planning
  • Analytical skills
  • Recruitment and hiring
  • Policy development and enforcement
  • Excellent communication
  • Quality assurance
  • Operations oversight
  • Staff management

Affiliations

  • Netball Player since 1995
  • Play netball 1-2 times a week
  • Current member of Tyco-Sirius club
  • Socially play squash on weekends
  • Avid gym-goer, 5 days a week

Languages

English
First Language
Tamil
Upper Intermediate (B2)
B2
Malay
Elementary (A2)
A2
Chinese (Mandarin)
Beginner (A1)
A1

Accomplishments

  • Best Team Player of the Year Award by Securistate, 2024
  • Most Committed Member of the Year Award by Securistate, 2024
  • Commander’s Award for the successful creation and launch of the Woodlands West NPC Facebook page and the publishing of the anti-money lending video, 2013
  • Sportswoman of the Year Award, 2009

Certification

  • Diploma In Police Studies and Security Management
  • Possess Crowd Control & Traffic Control Certifications (CCTC)
  • Possess Conduct Security Screening of Person & Bag (CSSPB)

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Interests

Netball

Squash

Timeline

Senior Operations Manager

Securistate Pte Ltd
11.2020 - Current

Director, Operations & Compliance

SecuriAsia Pte Ltd
09.2019 - 11.2020

Senior Operations Executive

Henderson Security Services Pte Ltd
04.2018 - 08.2019

Operations Executive

Gates PCM Integrated Services Pte Ltd (GPIS)
01.2017 - 04.2018

Security Systems Executive

Deutsche Bank AG, APAC (Securitas Agency)
04.2015 - 07.2016

Security Officer

Google Asia Pacific Pte Ltd
08.2013 - 03.2015

Police Officer

Singapore Police Force
01.2006 - 07.2013

Diploma In Police Studies And Security Management - Police Studies & Security Management

Temasek Polytechnic

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K ClarissaSenior Operations Manager