Hi, I’m
Jyzryl Ecanilla Barroa
Security Analyst
Singapore,Singapore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
Work History
NCS PTE LTD, Singapore
Security Analyst
03.2017 - 10.2021
Job overview
- Monitoring, analyzing and escalating DDOS alerts to the customers such as banks, corporate, government agency and overseas company and responding customer issue
- Performing task such as IP blacklisting, DDOS drill for the customer and also creation and escalating tickets - Have experience in Akamai, Fireye and Arbor Peakflow
- Achievement - Have participated by monitoring the DDOS activity during the Trump- Kim Jong Un Summit last 2018.
- Monitored use of data files and regulated access to protect secure information.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Recommend improvements in security systems and procedures.
Village Hotel Changi by Far East Hospitality, Singapore
Guest Service Coordinator
10.2012 - 10.2016
Job overview
- Singapore Hotel Association Award - Gold Award - Employee of the Year 2014 - Employee of the Month Nov 2013 - Employee of the Month Dec 2014
- Coordinated arrivals and departures of VIPs.
- Confirmed arrival and departure times for guests.
- Booked appointments, accepted payments and answered guest questions.
- Checked guests into and out of hotel.
- Gave information about area attractions and provided directions.
- Trained junior team members in customer service strategies and property policies.
- Arranged transportation to and from local airport and transit centers for guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
KAPLANSingapore
No Degree from Computer Forensics
04.2001
Skills
Deductive reasoning skills
Good Telephone Etiquette
MS Office
Written Communication
Training and Development
Timeline
Security Analyst
NCS PTE LTD
03.2017 - 10.2021
Guest Service Coordinator
Village Hotel Changi by Far East Hospitality
10.2012 - 10.2016
KAPLAN
No Degree from Computer Forensics
04.2001