Jyoti Chauhan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Asset Manager & IT Admin
Lenovo PCCW Solutions
05.2021 - Current
- Users Onboarding offboarding.
- Handling difficult customer situations.
- Installing new systems and assessing and implementing upgrades as needed
- OS Hardening of devices.
- Desktop operation support.
- Allocating the laptops/desktops to the users.
- OS Patch updates as and when released.
- Provisioning and de-provisioning of user accounts.
- Installation of Antivirus Endpoint Protection client.
- Troubleshooting the desktop related queries.
- Assigning the tickets and allocating the tasks to the Engineers.
- Inventory of the incoming/issued machines, loaner machines.
- Assisting Software installation on user devices.
- Bit Locker installation on the machines.
- Asset Handling
IT Admin
Bhavana Lace & Labels
01.2011 - 01.2014
- Formatting/Re-Imaging the desktop/laptop.
- Troubleshooting the desktop related queries.
- Installation of office applications on the company desktops/Laptop.
- Replacement of the faulty computer peripherals.
- Issuing laptops to the sale personnel.
- Installation of MS office suit (Word/Excel/Power point).
- Point of contact for all IT related queries
- Escalating the issues to L2/L3.
- Resolving the issues within stipulated timeline with minimal outage.
- Issuing laptops/desktop to end users.
- Preparing templates, drafting letters, contracts.• Administer IT tickets related documentation.
- Maintaining customer relationships as a value-added service.
- Visiting/Auditing suppliers and manufacturers.
Education
MBA - Human Resources Management
Sikkim Manipal University
India05.2012
Bachelor of Arts -
University of Delhi
India05.2009
Skills
- Onboarding/Offboarding
- Asset Management
- End-User Support
- Desktop Support
- Technical Troubleshooting
- Tracking and Documentation
- Software Upgrades
- Interpersonal Skills
- Account Administration
- Remote Technical Support
- Active Directory
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Asset Manager & IT Admin
Lenovo PCCW Solutions
05.2021 - Current
IT Admin
Bhavana Lace & Labels
01.2011 - 01.2014
MBA - Human Resources Management
Sikkim Manipal University
Bachelor of Arts -
University of Delhi
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