Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jyoti Chauhan

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Asset Manager & IT Admin

Lenovo PCCW Solutions
05.2021 - Current
  • Users Onboarding offboarding.
  • Handling difficult customer situations.
  • Installing new systems and assessing and implementing upgrades as needed
  • OS Hardening of devices.
  • Desktop operation support.
  • Allocating the laptops/desktops to the users.
  • OS Patch updates as and when released.
  • Provisioning and de-provisioning of user accounts.
  • Installation of Antivirus Endpoint Protection client.
  • Troubleshooting the desktop related queries.
  • Assigning the tickets and allocating the tasks to the Engineers.
  • Inventory of the incoming/issued machines, loaner machines.
  • Assisting Software installation on user devices.
  • Bit Locker installation on the machines.
  • Asset Handling

IT Admin

Bhavana Lace & Labels
01.2011 - 01.2014
  • Formatting/Re-Imaging the desktop/laptop.
  • Troubleshooting the desktop related queries.
  • Installation of office applications on the company desktops/Laptop.
  • Replacement of the faulty computer peripherals.
  • Issuing laptops to the sale personnel.
  • Installation of MS office suit (Word/Excel/Power point).
  • Point of contact for all IT related queries
  • Escalating the issues to L2/L3.
  • Resolving the issues within stipulated timeline with minimal outage.
  • Issuing laptops/desktop to end users.
  • Preparing templates, drafting letters, contracts.• Administer IT tickets related documentation.
  • Maintaining customer relationships as a value-added service.
  • Visiting/Auditing suppliers and manufacturers.

Education

MBA - Human Resources Management

Sikkim Manipal University
India
05.2012

Bachelor of Arts -

University of Delhi
India
05.2009

Skills

  • Onboarding/Offboarding
  • Asset Management
  • End-User Support
  • Desktop Support
  • Technical Troubleshooting
  • Tracking and Documentation
  • Software Upgrades
  • Interpersonal Skills
  • Account Administration
  • Remote Technical Support
  • Active Directory

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)

Timeline

Asset Manager & IT Admin

Lenovo PCCW Solutions
05.2021 - Current

IT Admin

Bhavana Lace & Labels
01.2011 - 01.2014

MBA - Human Resources Management

Sikkim Manipal University

Bachelor of Arts -

University of Delhi

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Jyoti Chauhan