JYOTI CHALKE
Mumbai
Summary
Delivery Manager with a proven track record at Orange Business Services, excelling in vendor and stakeholder management. Demonstrated expertise in ITIL V4 and team leadership, significantly enhancing project execution and operational efficiency. Skilled in driving change and mitigating risks, ensuring customer satisfaction and zero revenue leakage.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Manager
Orange Business Services
09.2022 - Current
- Service Delivery: An empowered Delivery Manager with end-to-end responsibility to deliver integrated services and implementations while controlling results and meeting agreed-upon time, cost, and quality criteria, delivering customer satisfaction
- Risk/Vendor Management: Anticipate challenges, and risks involved in delivering client expectations, and take all necessary actions to accept, avoid, or mitigate the risks
- Coordinating with interlocks, vendors, and logistics using Agile methodology
- Change Management: Governing new strategies for internal operational stability, implementing automation functions to achieve intended results and outcomes by supporting individual transitions
- Revenue/Unbilled Inventory Management: Meeting sales revenue targets, invoicing cycle, managing unbilled inventory to ensure zero revenue leakage
- Training and Knowledge Imparting: Conducted training and knowledge-sharing sessions within team members
- Automation: Business intelligence and analytic reports development, focusing on improving business processes and providing a better user experience, as well as publishing reports within the Team, as well as the Global Team
Project Co-Ordinator
Insta Group
09.2019 - 09.2022
- Strong and diverse experience project management including vendor and stakeholder management, maintain vendor database and execution and planning of US projects
- Developing a good relationship with client and vendors
- Responsible for arranging resource for Cleaning, Booth Vacuuming, Booth Installation and dismantle
- Planning and Execution for the Exhibition project across US
- Managing budget of project as per company profit and preparation of P & L after completion of the project
- Responsible for resolving queries, issues and challenges of vendors and clients promptly
- Handle the team of graphics to ensure the quality and deadline to match expectations of each project
- Responsible to obtain the certificate of insurance and manage labors for I & D schedule at show site
Project Co-Ordinator
Comnet Solutions Pvt. Ltd
09.2014 - 09.2018
- Vendor management, Maintain Vendor database and negotiation for the
- Developing a good relationship with Clients and vendors
- Responsible for arranging engineer at client sites for PAN India locations
- Planning and Execution for the Government Projects, Corporate Projects
- Managing Budget of projects as per company profit and preparation of P and L after completion of the project
- Responsible for handling project team in terms of Coordination and follow up
- Responsible for Payment clearance of vendors
- Vendor research for the Network infrastructure, Wi-Fi Structure and Passive Networking across PAN India
- Responsible for Trade calls, Coordination and Follow up with OEM and service centers
Project Co-Ordinator
Skypak Business Solutions Pvt. Ltd
11.2012 - 09.2014
- Managing sources on customer places
- Executions and planning of new projects, Implementation and Execution
- Invoice verification of clients
- Coordination with field executives and Account Department
- To maintain relation with vendors and clients
- Weekly report and weekly planning verification and updating in software
- Coordination and Negotiation with vendors for the chargeable visits
Operations Executive
Flipkart Online Services
10.2011 - 11.2012
- Managing Sources and raising PO
- Placing purchase Order, Preparation of Daily Procurement report of Inventory
- Handling Stock Transfer Transactions
- Coordination, Negotiation and Follow up with Suppliers
- Invoice Verification
- Knowledge of ERP (OPENTAPS/FLO-PURCHASE)/MS Excel
Education
Post Graduate Diploma - Operations
Welingkar Institute of Management
01.2021
B Com -
Mumbai University
01.2012
Skills
- ITIL V4
- Microsoft Applications
- Vendor management
- Stakeholder management
- Negotiation
- Co-ordination
- Team Management
- Budgeting
- Planning
- Project execution
Certification
- ITIL V4 certified.
- Certified Machine Learning Professional (CMLP)
- Introduction to JIRA, PRINCE2, PMI - RMP, KANBAN, SCRUMBAN
- Project Management PMP Certification Training.
- Microsoft Applications (Advanced Excel, Office, Word, PowerPoint, Outlook)
Hobbies and Interests
- Cooking Authentic food of coastal region.
- Explore new places in India.
Languages
- English
- Marathi
- Hindi
Timeline
Delivery Manager
Orange Business Services
09.2022 - Current
Project Co-Ordinator
Insta Group
09.2019 - 09.2022
Project Co-Ordinator
Comnet Solutions Pvt. Ltd
09.2014 - 09.2018
Project Co-Ordinator
Skypak Business Solutions Pvt. Ltd
11.2012 - 09.2014
Operations Executive
Flipkart Online Services
10.2011 - 11.2012
Post Graduate Diploma - Operations
Welingkar Institute of Management
B Com -
Mumbai University
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