Work Preference
Summary
Overview
Work History
Education
Skills
Certification
LNGG
References
Timeline
Generic
Juvy Liganso Umanito
Open To Work

Juvy Liganso Umanito

Singapore

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Facilities CoordinatorSr. Customer Care SpecialistJr. Customer Care SpecialistGreeterHouse Keeping

Work Type

Full Time

Location Preference

On-Site
Location: Singapore
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Seeking a position that can provide steady growth and learning opportunity to practice my profession and practical experience extensively. Hardworking and passionate with strong organizational skills eager to secure entry-level Customer Care position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Facilities Coordinator

HPD CLINICAL LABORATORIES INC
Philippines
05.2023 - 07.2024
  • Coordinated facility maintenance schedules to ensure optimal operational efficiency.
  • Developed training materials for staff on equipment usage and safety standards.
  • Conducted regular inspections to identify maintenance needs and prioritize repairs.
  • Facilitated communication between departments to align facility operations with organizational goals.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

Sr. Customer Care Specialist

HPD CLINICAL LABORATORIES INC
Philippines
03.2023 - 04.2023
  • Led customer support initiatives to enhance service quality and client satisfaction.
  • Mentored junior staff, fostering professional development and improving team performance.
  • Analyzed customer feedback trends to identify areas for process improvement and service enhancement.
  • Resolved complex customer inquiries by leveraging product knowledge and problem-solving techniques.

Jr. Customer Care Specialist

HPD CLINICAL LABORATORIES INC
Philippines
06.2017 - 02.2023
  • Managed customer inquiries and resolved issues with empathy and efficiency.
  • Trained new staff on customer service protocols and company policies.
  • Streamlined communication channels to improve response times and customer satisfaction.

Greeter

HPD CLINICAL LABORATORIES
Philippines
04.2016 - 05.2017
  • Greeted and welcomed patients, ensuring a positive first impression upon arrival.
  • Managed patient check-in procedures, streamlining workflow and enhancing operational efficiency.
  • Provided accurate information regarding laboratory services, improving patient understanding and satisfaction.
  • Coordinated with medical staff to facilitate smooth patient transitions between waiting areas and testing sites.

House Keeping

JG Manpower Services
Philippines
02.2011 - 03.2016
  • Collaborated with housekeeping staff to coordinate room availability and special requests from guests.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Facilitated smooth room transitions by coordinating closely with housekeeping staff on occupancy status updates.
  • Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Custodian

EZRA Manpower Services
Philippines
10.2007 - 01.2011
  • Maintained cleanliness and orderliness of facilities through efficient cleaning techniques and scheduled maintenance.
  • Operated and maintained custodial equipment, ensuring proper functionality and safety standards were met.
  • Developed cleaning schedules to optimize workflow and ensure timely completion of tasks across multiple locations.
  • Inspected premises regularly to identify maintenance needs, coordinating repairs with management for prompt resolution.
  • Implemented environmentally-friendly cleaning practices, enhancing workplace safety while reducing chemical usage.

Education

2nd year College - Information Technology, Computerized Accounting (Book Keeping NC III)

Imus Computer College
Las Piñas City

Skills

  • Customer service
  • Effective communication
  • Active listening
  • Problem solving
  • Dealing with difficult customers
  • Negotiation
  • Time Management
  • Flexibility
  • Dependability

Certification

  • Basic Occupational Safety and Health Training Z Mall Banaue St.cor Delmonte Quezon City February 19-22,2019
  • Food Trade Tesda Certificate Brgy Talon Dos Las Piñas City September 2015
  • Short Course on Information Technology Programming Tesda Certificate St. Agustin College Las Piñas City September 22,2015 to December 2,2015

LNGG

English
Tagalog
Bisaya

References

Lemy, Montances, Area Supervisor, 09178653055, Lot 2 D1 to 3 Alabang Zapote Rd, Talon Dos, Las Piñas City, Contact #: 09178653055

Timeline

Facilities Coordinator

HPD CLINICAL LABORATORIES INC
05.2023 - 07.2024

Sr. Customer Care Specialist

HPD CLINICAL LABORATORIES INC
03.2023 - 04.2023

Jr. Customer Care Specialist

HPD CLINICAL LABORATORIES INC
06.2017 - 02.2023

Greeter

HPD CLINICAL LABORATORIES
04.2016 - 05.2017

House Keeping

JG Manpower Services
02.2011 - 03.2016

Custodian

EZRA Manpower Services
10.2007 - 01.2011

2nd year College - Information Technology, Computerized Accounting (Book Keeping NC III)

Imus Computer College

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