Juvanni Lucero
Tampines
Summary
Results-driven individual offering proven history of achievement during 5-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Will be needing valid workpass to legally work here in Singapore.
Spass Holder.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VXI GLOBAL SOLUTIONS
01.2020 - 02.2021
- Telecommunications
- Can work under pressure and resolve difficult situation given by the customer
- Practice good customer service
Customer Service Representative
ALORICA
02.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
EVERISE GLOBAL EXPERIENCE
08.2021 - 05.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
SITEL
06.2022 - 10.2023
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Team Leader
SITEL
10.2022 - 04.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Executive
Bob The Baker Boy
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer Service Senior Executive
Trusty Cars LTD
04.2024 - 09.2024
- Utilized CRM software to track interactions, monitor trends, and maintain accurate records of client data.
- Boosted first-call resolution rate through proficient troubleshooting skills and comprehensive understanding of products/services offered.
- Played an integral role in the successful launch of a major product line by coordinating pre-launch preparations such as staff training and customer education materials.
Education
Bachelor of Arts MASS COMMUNICATION -
Colegio de Dagupan
Dagupan, Pangasinan01.2019
Colegio San Jose de Alaminos
Alaminos, Pangasinan01.2016
Bani East Integrated School
Bani, Pangasinan01.2012
Skills
- Customer Relationship Management
- Payment Management
- Account Management
- Issue Escalation
- Call Center Experience
- Product Sales
- Team Collaboration
- Live Chat Support
- CRM Software
Timeline
Customer Service Senior Executive
Trusty Cars LTD
04.2024 - 09.2024
Customer Service Executive
Bob The Baker Boy
07.2023 - 01.2024
Team Leader
SITEL
10.2022 - 04.2023
Customer Service Representative
SITEL
06.2022 - 10.2023
Customer Service Representative
EVERISE GLOBAL EXPERIENCE
08.2021 - 05.2022
Customer Service Representative
ALORICA
02.2021 - 06.2021
Customer Service Representative
VXI GLOBAL SOLUTIONS
01.2020 - 02.2021
Bachelor of Arts MASS COMMUNICATION -
Colegio de Dagupan
Colegio San Jose de Alaminos
Bani East Integrated School
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