Juvanni Lucero
Baguio City
Summary
Results-driven individual offering proven history of achievement during 5 -year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
SPASS HOLDER
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Bob The Baker Boy
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Customer Service Representative
SITEL
06.2022 - Current
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Addressed customer service enquires quickly and accurately
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Built rapport with customers through courteous and professional communications
- Assisted customers with product-related questions, feedback and complaints
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Maximised customer satisfaction by resolving service issues promptly
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Customer Service Representative
EVERISE GLOBAL EXPERIENCE
08.2021 - 05.2022
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
- Actioned and resolved assigned customer queries within target timeframes
- Navigated variety of customer support channels to resolve wide range of customer queries within target timeframes
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Customer Service Representative
ALORICA
02.2021 - 06.2021
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Informed customers about current promotions and sales, encouraging them to take advantage
- Evaluated the customers’ needs and provide service options to meet their requirements
- Effectively communicate with other employees and upper management to ensure complete care of customers.
Customer Service Representative
VXI GLOBAL SOLUTIONS
01.2020 - 02.2021
- Calmed customers during customer service course to properly address the customer’s concern
- Empathized with a disappointed customer service course to make them feel that I am on their side
- Can work under pressure and resolve difficult situation given by the customer
- Giving accurate information and resolution to the customer
- Practice good customer service
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Education
Bachelor of Arts MASS COMMUNICATION -
Colegio de Dagupan
Dagupan, Pangasinan01.2019
Colegio San Jose de Alaminos
Alaminos, Pangasinan01.2016
Bani East Integrated School
Bani, Pangasinan01.2012
Skills
- Customer Relationship Management
- Payment Management
- Account Management
- Issue Escalation
- Call Center Experience
- Product Sales
- Team Collaboration
- Live Chat Support
- CRM Software
Timeline
Customer Service Executive
Bob The Baker Boy
07.2023 - Current
Customer Service Representative
SITEL
06.2022 - Current
Customer Service Representative
EVERISE GLOBAL EXPERIENCE
08.2021 - 05.2022
Customer Service Representative
ALORICA
02.2021 - 06.2021
Customer Service Representative
VXI GLOBAL SOLUTIONS
01.2020 - 02.2021
Bachelor of Arts MASS COMMUNICATION -
Colegio de Dagupan
Colegio San Jose de Alaminos
Bani East Integrated School
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