Justin Paolo Sy
Store Manager
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Store Manager
Valiram Group Pte. Ltd
09.2020 - Current
- Generate potential ideas that may contribute to productivity improvements
- Execute and motivate team to contribute to productivity improvement.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Generate potential ideas that may contribute to productivity improvements
- Managed inventory control, cash control, and store opening and closing procedures.
Training and Development Manager
Kentucky Fried Chicken Management Pte Ltd
03.2020 - 09.2020
- Conducts annual training and development needs assessment
- Develops training and development programs and objectives
- Administers spending against the departmental budget
- Obtains and /or develops effective training materials utilizing a variety of media
- Trains and coaches’ managers, supervisors and others involved in employee development efforts
- Plans, organizes, facilitates and orders supplies for employee development and training events
- Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources
- Conducts follow-up studies of all completed training to evaluate and measure results
- Modifies programs as needed
- Exemplifies the desired culture and philosophies of the organization
- Works effectively as a team member with other members of management and the
- HR staff.
Assistant Operations Manager
COCOBA PTE. LTD
09.2017 - 03.2020
- Responsible for overseeing and leading the work of a group of people in many instances
- Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within a business unit
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Make important policy, planning, and strategy decisions
- Oversee budgeting, reporting, planning, and auditing
- Work with the board of directors to determine values and mission, and plan for short and long-term goals
- Identify and address problems and opportunities for the company
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
- In – Charge of conducting training in SEA countries
- Create a curriculum to facilitate strategic training based on the organization’s goals
- Develop individualized and group training programs that address specific business needs
- Assess employees’ skills, performance, and productivity to identify areas of improvement
- Drive brand values and philosophy through all training and development activities
- Develop training manuals that target tangible results.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Team Leader
UNIQLO PTE. LTD
08.2015 - 08.2017
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed
- Manage the flow of day-to-day operations
- Create reports to update the company on the team's progress
- Distribute reports to the appropriate personnel
Education
Bachelor Of Sciences - Aircraft Maintenance And Technolgy
03.2012
High School Diploma -
04.2001 -
Primary School -
04.2001 -
Skills
Personnel Development
Languages
English
Filipino
Accomplishments
- Increased store sales by 15% over a 12-month period through effective inventory management, staff training, and customer service initiatives.
- Reduced shrinkage (inventory loss) by 20% over 2 years through improved security protocols and employee accountability measures.
- Developed and implemented a new employee training program that improved customer satisfaction scores by 25% within 6 months.
- Successfully led a team of 15-20 retail associates, providing coaching, motivation, and professional development opportunities to support their growth.
- Efficiently managed a multi-million dollar annual budget, meeting financial targets while controlling costs.
- Consistently achieved and exceeded quarterly sales, profit, and customer service goals set by district/regional management.
Software
Point-of-Sale (POS) System
Inventory Management Software
Employee Scheduling and Time Tracking
Customer Relationship Management (CRM) Software
Business Intelligence and Analytics Tools
Accounting and Financial Management Software
Communication and Collaboration Tools
Training and Development Software
Certification
Excellent Service Awardee (STAR)
Interests
People Management and Leadership Development
Data Analytics and Performance Optimization
Customer Experience and Engagement
Retail Technology and Digital Transformation
Timeline
Excellent Service Awardee (STAR)
10-2024
Excellent Service Awardee (GOLD)
10-2023
Leadership Award
11-2022
Store Manager - Valiram Group Pte. Ltd
09.2020 - Current
Training and Development Manager - Kentucky Fried Chicken Management Pte Ltd
03.2020 - 09.2020
Assistant Operations Manager - COCOBA PTE. LTD
09.2017 - 03.2020
Train the Trainer Certificate
03-2017
Academy for professional excellence
11-2016
Team Leader - UNIQLO PTE. LTD
08.2015 - 08.2017
Gracel Christian College Foundation - High School Diploma,
04.2001 -
Signal Village Elementary School - Primary School,
04.2001 -
PATTS COLLEGE - Bachelor Of Sciences, Aircraft Maintenance And Technolgy
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