Justine Grace Ngow
Second Year In Temasek Polytechnic
Summary
Dynamic and adaptable professional with a strong background in customer service and teamwork, honed at Crowne Plaza Changi Airport. Proven ability to engage clients and enhance brand loyalty through effective communication and problem-solving skills. Proficient in Microsoft Office, consistently delivering exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Office
Crowne Plaza Changi Airport
11.2025 - Current
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Brand Ambassador
Dyson
10.2025 - Current
- Engaged customers through product demonstrations and interactive experiences to enhance brand awareness.
- Assisted in executing promotional events, ensuring alignment with brand messaging and objectives.
- Provided product knowledge and support to customers, fostering positive brand interactions.
- Collaborated with team members to develop creative marketing strategies that increased customer engagement.
- Monitored inventory levels and coordinated with management to ensure product availability during events.
- Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Event Sales Assistant
Roborock
08.2025 - Current
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Participated in team meetings to discuss strategies for improving sales performance.
- Adapted to new product launches and updated promotional materials accordingly.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Maintained organized product displays to enhance customer experience and visibility.
- Collaborated with team members to streamline daily operations and improve efficiency.
F&B Server
St Regis Hotel
10.2025 - 10.2025
- Worked in the 2 Michelin Star restaurant; Noi, at the F1 Race
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Assisted in menu presentation and explained food and beverage offerings with clarity and enthusiasm.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Supported team members during busy shifts, fostering a cooperative and positive work environment.
Event Assistant
Refix Pte. Ltd.
09.2025 - 10.2025
- Adapted quickly to changing event requirements and team dynamics.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Addressed attendees doubts for the activity they had to participate in
- Assisted guests in signing waiver forms
Event Assistant
UNIQLO
03.2025 - 03.2025
- Assisted in planning and executing events, ensuring adherence to timelines and budgets.
- Coordinated logistics, including venue setup, catering, and audiovisual arrangements.
- Maintained inventory of event supplies, ensuring availability for upcoming activities.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Collaborated with team members to enhance attendee experience and engagement.
Ticketing and Guest Experience
Resorts World Sentosa
10.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Scanned tickets for guests that were entering and resolved ticketing issues on the spot.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Brand Ambassador
Samsung
03.2024 - 03.2024
- Engaged customers through product demonstrations to enhance brand awareness.
- Maintained knowledge of product specifications to address customer inquiries.
- Developed rapport with customers to foster brand loyalty.
- Collaborated with team members to execute brand messaging effectively.
Product Promoter
Ha Li Fa Bobo
01.2024 - 02.2024
- Engaged customers through product demonstrations and effective communication.
- Provided feedback on customer preferences to improve product offerings.
- Maintained product displays to ensure compliance with company standards.
- Educated customers on product features and benefits to drive sales.
- Supported inventory management by tracking product availability and restocking.
Front of House
Singapore Dance Alliance
09.2022 - 09.2022
- Helped to sell merchandise at the International Ballet Grand Prix Singapore competition.
- Keep track of inventory and handled the cashiering
- Gave out the awards during the award ceremony
Education
Diploma - Hospitality And Tourism Management
Temasek Polytechnic
Singapore 04.2001 -
'O' Levels -
Chij St Joseph's Convent
Singapore 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Flexible and adaptable
Timeline
Front Office
Crowne Plaza Changi Airport
11.2025 - Current
Brand Ambassador
Dyson
10.2025 - Current
F&B Server
St Regis Hotel
10.2025 - 10.2025
Event Assistant
Refix Pte. Ltd.
09.2025 - 10.2025
Event Sales Assistant
Roborock
08.2025 - Current
Event Assistant
UNIQLO
03.2025 - 03.2025
Ticketing and Guest Experience
Resorts World Sentosa
10.2024 - 11.2024
Brand Ambassador
Samsung
03.2024 - 03.2024
Product Promoter
Ha Li Fa Bobo
01.2024 - 02.2024
Front of House
Singapore Dance Alliance
09.2022 - 09.2022
Diploma - Hospitality And Tourism Management
Temasek Polytechnic
04.2001 -
'O' Levels -
Chij St Joseph's Convent
04.2001 -