Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irfan Shafiqrie

Summary

A dedicated and highly adaptable professional with extensive experience in both customer service and law enforcement. With a strong background as an ex-police officer (served in National Service), known for exceptional problem-solving abilities, crisis management, and attention to detail, this individual brings a unique combination of interpersonal skills and operational expertise to any role. Proven ability to remain calm under pressure, handle difficult situations with diplomacy, and ensure safety and compliance in high-stress environments. Complemented by years of customer service experience, they possess a deep commitment to delivering excellent service, resolving issues efficiently, and building positive relationships with clients. Adept at working in fast-paced settings, they excel at team collaboration, communication, and upholding a high standard of professionalism and integrity. Now seeking to leverage this diverse skill set in a role that combines customer relations with operational or security functions.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

UNIQLO
10.2023 - 03.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

COVID-19 Vaccinator

Raffles Medical
01.2021 - 05.2021
  • Administered vaccinations via intramuscular injection and completed proper documentation.
  • Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
  • Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
  • Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.

Customer Service Officer

SATS Ltd.
10.2019 - 04.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

No Degree - Legal Studies

Kaplan Higher Education Academy
Singapore
11.2024

No Degree - Engineering Math And Science

Management Development Institute of Singapore
Singapore
04.2021

No Degree - 'O' Levels

St. Patrick's School
Singapore
10.2019

Skills

  • Customer Service
  • Teamwork
  • Thorough and meticulous
  • Willingness to learn
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Handling

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)

Timeline

Retail Sales Associate

UNIQLO
10.2023 - 03.2024

COVID-19 Vaccinator

Raffles Medical
01.2021 - 05.2021

Customer Service Officer

SATS Ltd.
10.2019 - 04.2020

No Degree - Legal Studies

Kaplan Higher Education Academy

No Degree - Engineering Math And Science

Management Development Institute of Singapore

No Degree - 'O' Levels

St. Patrick's School
Irfan Shafiqrie