Justine Abner A. Magno
Customer Service Duty Manager
Summary
Professional management with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Duty Manager
SATS APS
06.2015 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Specialist
AVIACOR INC
01.2013 - 04.2015
- Demonstrated ability to work independently as well as collaboratively with other team members.
- Developed strong interpersonal skills through face to face interactions with customers.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Worked closely with management teams to ensure compliance with company regulations and industry standards.
Customer Service Representative
SGS
05.2011 - 01.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelors of Science (B.S.) - Nursing
OUR LADY OF FATIMA UNIVERSITY
04.2011
Skills
- Customer Relationship Management
- Senior Leadership Support
- Good Communication Skills
- Effective Written and Verbal Communication
- Customer Data Confidentiality
- Ability to Work Independently
- One call resolution
- Customer relations
- Technical support
- Complaint resolution
- Problem-solving
Certification
Passed Australian Immigration Screening
Additional Information
I'm currently working at Changi Airport as a Ground Handling Supervisor and I want to be part of one of the prestigious companies. I'm willing to have a variety of knowledge to optimize my maximum output. And We currently make sure that all staff are well equipped with the knowledge and bound to the SOP of the airlines as customer service, deploying staff and checked-in counters with gate duties if filled with staff.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Timeline
Duty Manager
SATS APS
06.2015 - Current
Customer Service Specialist
AVIACOR INC
01.2013 - 04.2015
Customer Service Representative
SGS
05.2011 - 01.2012
Bachelors of Science (B.S.) - Nursing
OUR LADY OF FATIMA UNIVERSITY