Justin Ong
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Senior Project Executive
IPOS International Pte Ltd
06.2022 - Current
- Negotiated contracts with vendors as needed for resource optimization and cost reduction in various projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Led cross-functional teams through all stages of project lifecycle from initiation to closure, delivering high-quality outcomes consistently.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Delivered successful projects by implementing strategic planning and effective communication among team members.
- Mentored junior team members to ensure their professional growth and enhance overall team performance.
- Facilitated workshops to collect project requirements and user feedback.
- Set realistic deadlines whilst maintaining flexibility to adapt when faced with unforeseen challenges or setbacks during project execution.
- Collaborated closely with diverse teams across departments on shared goals that significantly contributed towards long-term company objectives.
- Developed and implemented project plans and budgets to ensure successful execution.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Established clear objectives with clients, leading to a better understanding of expectations and enhanced project results.
Banking Executive
UOB
05.2019 - 05.2022
- Increased operational efficiency by automating manual processes using advanced software solutions.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Utilized financial software to prepare consolidated financial statements.
- Improved team performance, coaching employees and offering one-on-one mentoring.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created innovative business development strategies and maximized branch revenues, sales and customer satisfaction while minimizing operating losses.
- Collaborated with cross-functional teams to develop innovative banking solutions for diverse clientele.
- Assisted customers with banking needs and inquiries.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
Restaurant Manager
Secret Recipe International Pte Ltd
09.2015 - 08.2018
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
Assistant Restaurant Manager
Sushi Tei Pte Ltd
05.2012 - 08.2015
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Banquet Operations Executive
Amara Hotel Singapore
07.2006 - 02.2012
- Created detailed timelines and budgets for events to meet all deadlines.
- Assisted in the development of marketing materials showcasing the company''s unique selling points and enticing potential customers.
- Collaborated with sales teams to upsell event packages, resulting in increased revenue.
- Oversaw venue setups, collaborating closely with event planners to execute clients'' visions flawlessly.
- Maintained professional appearance of banquet facilities through diligent upkeep and adherence to cleanliness standards.
- Managed high-profile events, providing personalized attention to detail that exceeded client expectations.
- Facilitated seamless communication between kitchen staff and front-of-house personnel for efficient event execution.
- Streamlined event setup by coordinating with the culinary team and other departments for smooth execution.
- Organized staff schedules to ensure adequate coverage during peak periods without sacrificing service quality.
- Trained and supervised event staff to complete tasks on time.
- Enhanced guest satisfaction by efficiently managing banquet operations and ensuring timely service.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Managed large-scale events, effectively handling logistics and staffing to ensure success.
Education
Bachelor of Arts - Mass Communications
Kaplan
Singapore04.2019
Hotel Management
SHATEC Institues
Singapore12.2018
Skills
- Project scope analysis
- Presentations
- Team Bonding
- Innovation and Creativity
- Project planning and development
- Risk Management
- Meeting facilitation
- Inventory Control
- Work Planning and Prioritization
- Project Scheduling
- Team Leadership
- Project Management
- Schedule Coordination
- Back of House Management
- Scheduling Staff
- Training and Onboarding
- Investigating Complaints
- Quality Control
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Employee Retention
- Inventory control and record keeping
- Operations Management
- Menu development
- Critical Thinking
- Recruitment and hiring
- Event Coordination
- Shift Management
- Business operations expertise
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Senior Project Executive
IPOS International Pte Ltd
06.2022 - Current
Banking Executive
UOB
05.2019 - 05.2022
Restaurant Manager
Secret Recipe International Pte Ltd
09.2015 - 08.2018
Assistant Restaurant Manager
Sushi Tei Pte Ltd
05.2012 - 08.2015
Banquet Operations Executive
Amara Hotel Singapore
07.2006 - 02.2012
Bachelor of Arts - Mass Communications
Kaplan
Hotel Management
SHATEC Institues
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