Justin Choo
Summary
Results-driven individual bringing progressive background in fast- paced environments. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Client Advisor
Income
2023.03 - Current
- Enhanced client satisfaction by providing personalised advice and tailored product recommendations.
- Utilised advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Facilitated smooth transactions between clients by coordinating with internal departments such as operations, legal, or compliance.
- Capitalised on sales opportunities via networking events, financial reviews and branch engagement activities.
Client Success Executive
Opengov Asia
2022.05 - 2022.07
- Established long-term client relationships through consistent delivery of high-quality services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Assisted in recruiting, hiring and training of team members.
Bartender
Shang Social
2019.03 - 2022.05
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalised recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Bartender
Artemis Grill & Sky Bar
2018.04 - 2019.03
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Cabin Crew
Silk Air Pte.Ltd
2016.01 - 2018.01
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Ensured aircraft and passenger comply with policies, procedures, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Diploma - Mass Communication
INTI International College Penang
MalaysiaBBA - International Business And Marketing
Murdoch University
SingaporeSkills
• Self-efficacy
undefinedAdditional Information
Ms. Janelle Cheng
Center Manager
Income
Tel: +65 9373 2029
Mr. Tamilarasan Muniandy
Client Success Manager
OpenGov Asia
Tel: +65 8375 2968
Email: tamil.m@opengovasia.com
Ms. Junie Huang
F&B Manager
Shangri-La Hotels and Resorts
Tel: +65 9857 7158
Email: junie.huang@shangri-la.com
Ms. Celestine Huang
Bar Manager
Artemis Bar & Grill
Tel: +65 9783 3103
Email: Celestine@artemisgrill.com.sg
Ms. Teo Hwee Hoon
Manager Cabin Crew
SilkAir Pte. Ltd.
Tel: +65 9109 0807
Ms. Sharon Shamini
Head of School of Communication (SOCAL)
INTI International College Penang
Tel: +60 12 455 0460
Email: sharon.shamini@newinti.edu.my
Timeline
Client Advisor
Income
2023.03 - Current
Client Success Executive
Opengov Asia
2022.05 - 2022.07
Bartender
Shang Social
2019.03 - 2022.05
Bartender
Artemis Grill & Sky Bar
2018.04 - 2019.03
Cabin Crew
Silk Air Pte.Ltd
2016.01 - 2018.01
Diploma - Mass Communication
INTI International College Penang
BBA - International Business And Marketing
Murdoch University
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