Justin Ong Jun Yuan
Summary
With a proven track record at UOB & IPOS International Pte Ltd, I excel in project management and team leadership, driving projects to completion while fostering innovation and creativity. My expertise in risk management and passion for customer satisfaction have consistently enhanced operational efficiency and team performance, making me an asset to any employer. I am meticulous in my job, and I consider myself as a fast learner, with good time management as well as timeline oriented.
Overview
19
19
years of professional experience
Work History
Senior IT Project Executive
IPOS INTERNATIONAL PTE LTD
06.2022 - 12.2024
- Spearheaded multiple high-profile projects, delivering exceptional results and exceeding client expectations.
- Guided cross-functional teams to achieve project milestones on time and within budget.
- Increased project efficiency with implementation of streamlined processes.
- Oversaw project execution, ensuring alignment with organizational objectives.
- Optimized project timelines by identifying potential roadblocks early.
- Improved client satisfaction by delivering projects that aligned with strategic goals.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, procedures.
Assistant IT Executive
UNITED OVERSEAS BANK
05.2019 - 12.2021
- Assist in the implementation of IT projects, ensuring they are executed efficiently and within established timelines
- Independently drive smaller projects from start to finish and ensure its successful completion
- Provide first-level support to end-users, resolving technical issues and inquiries promptly
- Collaborate with project managers and team members to ensure project objectives are met
- Provide and maintain accurate records of project-related activities and technical support requests
- Evaluate projects progress and prepare detailed reports for the management in a timely manner
Cafe Manager
SECRET RECIPE INTERNATIONAL PTE LTD
09.2015 - 08.2018
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Assisted in development and implementation of new menus to offer variety and options to customers
- Collaborated closely with other departments within the organization to achieve shared goals and maintain seamless operations
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Managed staff schedules and maintained adequate coverage for all shifts
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities
- Oversaw food preparation and monitored safety protocols
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation
- Demonstrated leadership skills in managing projects from concept to completion
Supervisor/Asst. Restaurant Manager
SUSHI TEI PTE LTD
02.2012 - 08.2015
- Maximized quality assurance by completing frequent line checks
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Managed staff schedules and maintained adequate coverage for all shifts
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration
- Conducted regular meetings with staff to discuss performance and address any issues
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour
HR Executive
AMARA HOTEL SINGAPORE
06.2006 - 01.2012
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently
- Directed hiring and onboarding programs for new employees
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks
- Educated employees on company policy and kept employee handbook current
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Enhanced employee satisfaction through the development of comprehensive benefits packages and wellness programs.
Education
Bachelor of Arts - Mass Communications and Media
Kaplan
Singapore, Null, Singapore04-2019
Diploma - Hotel Management
Shatec Institutes
12-2008
Skills
- Presentations
- Project planning and development
- Risk Management
- Team Leadership
- Project Management
- Training and Onboarding
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Inventory control and record keeping
- Operations Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior IT Project Executive
IPOS INTERNATIONAL PTE LTD
06.2022 - 12.2024
Assistant IT Executive
UNITED OVERSEAS BANK
05.2019 - 12.2021
Cafe Manager
SECRET RECIPE INTERNATIONAL PTE LTD
09.2015 - 08.2018
Supervisor/Asst. Restaurant Manager
SUSHI TEI PTE LTD
02.2012 - 08.2015
HR Executive
AMARA HOTEL SINGAPORE
06.2006 - 01.2012
Bachelor of Arts - Mass Communications and Media
Kaplan
Diploma - Hotel Management
Shatec Institutes