Jurina Lee Ru Yu
Summary
Customer Service Officer with a proven record, excelling in complaint handling and logistics/transportation coordination. Recognized for enhancing customer satisfaction through effective communication and active listening. Skilled in data entry & documentation, able to communicate in many languages. Able to multi-task, execute & finish jobs on time.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Rong De Distribution
06.2024 - 09.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Handling import/export shipments.
- Managed billings & refunds to clients.
- Processing of import/export shipments utilizing portnet.
- Managed incoming calls, ensuring timely responses and efficient issue resolution.
- Collaborated with team members to improve service delivery and customer engagement strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Administrative Officer
TBC Transportation & Trading Pte Ltd
05.2023 - 05.2024
- Managed scheduling and organized meetings, ensuring timely communication among departments.
- Managing payroll for warehouse/contract workers.
- Updating inventory utilizing PLATO to maintain stock accuracy.
- Applying pass applications for drivers/staff.
- Handling inbound & outbound shipments with permit declaration.
- Arranging local deliveries.
- Assisted in budget preparation and expense tracking to maintain financial accuracy.
- Streamlined document management procedures, improving access to critical information for staff.
- Developed training materials for new employees, fostering a collaborative learning environment.
- Implemented filing system upgrades, enhancing retrieval speed and reducing errors.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues with clients.
Warehouse Assistant
Bollore Logistics
09.2022 - 05.2023
- Operated warehouse equipment to ensure efficient material handling and storage
- Assisted in inventory management by labeling, organizing, and tracking stock levels
- Supported shipping and receiving processes by preparing packages for delivery
- Maintained cleanliness and organization of work area to promote safety standards
- Collaborated with team members to meet daily operational goals and deadlines
- Contributed to accurate order fulfillment through attention to detail in processing shipments
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
QC Analyst
Kimberly Clark Asia Pacific
03.2021 - 07.2022
- Conducted quality assessments on incoming materials to ensure compliance with specifications.
- Developed and maintained documentation for quality control processes and procedures.
- Executed routine inspections to identify defects and ensure product integrity.
- Collaborated with production teams to resolve quality issues promptly and effectively.
- Analyzed data from quality tests to identify trends and drive process improvements.
- Implemented corrective actions based on findings from audits and inspections.
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Logistics coordination
- Customer service
- Administrative support
- Computer proficiency
- Active listening
- Follow-up skills
- Order processing
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Personal Information
Timeline
Customer Service Officer
Rong De Distribution
06.2024 - 09.2025
Administrative Officer
TBC Transportation & Trading Pte Ltd
05.2023 - 05.2024
Warehouse Assistant
Bollore Logistics
09.2022 - 05.2023
QC Analyst
Kimberly Clark Asia Pacific
03.2021 - 07.2022