Juraidah Jumat

Achievements:

• Successfully transition over the HID Employee badge for all employees at both sites Lazada SGHQ and Kaki Bukit (R&D Lab).
• Set up and created artwork of the Employee Badge internally and do in-house printing.
• Managed to find gaps in some processes and closed it. Implemented and revised new better processes for ease of working.

Responsibilities:

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Updated reports, managed accounts, and generated reports for company database.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed schedules.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Created, maintained and updated filing systems for paper and electronic documents.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Controlled finances to lower costs and keep business operating within budget.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Reported to senior management on organizational performance and progress toward goals.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Maintained computer and physical filing systems
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
• Updated reports, managed accounts, and generated reports for company database
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
• Managed office operations while scheduling appointments for department managers
• Coordinated special projects and managed schedules
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
• Created, maintained and updated filing systems for paper and electronic documents
• Controlled finances to lower costs and keep business operating within budget
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
• Developed and maintained successful relationships with vendors, suppliers and contractors
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Reported to senior management on organizational performance and progress toward goals
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
• Coached new hires on company processes while managing employees to achieve maximum production
• Streamlined office operations by implementing efficient filing systems and organizational strategies
• Managed compliance to keep organization operating within legal and regulatory guidelines
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
• Evaluated employee records and productivity and submitted evaluation reports
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
• Delivered performance reviews, recommending additional training or advancements
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Established team priorities, maintained schedules and monitored performance
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Assisted in organizing and overseeing assignments to drive operational excellence
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Defined clear targets and objectives and communicated to other team members
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Streamlined and monitored quality programs to alleviate overdue compliance activities
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Set aggressive targets for employees to drive company success and strengthen motivation
• Identified and communicated customer needs to supply chain capacity and quality teams
• Managed senior-level personnel working in marketing and sales capacities
• Developed detailed plans based on broad guidance and direction
• Leveraged data and analytics to make informed decisions and drive business improvements
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Launched quality assurance practices for each phase of development
• Established performance goals for employees and provided feedback on methods for reaching those milestones

Achievements:

• Planning and coordinating the worldwide IO Leaders meeting in
• Singapore, including the necessary logistics, team-building activities, dinner plans, and other ad hoc help.
• Backfill was temporary for about 6 months for the Demand customer service in Malaysia as she is going on maternity leave and there was no replacement during that period.
• Responsibilities:
• Provide secretarial and administrative support to the IO (Integrated Operation) team members, mainly
• Expats and senior directors in Singapore.
• Extensive calendar management includes scheduling of meetings and conference calls, making time for priority tasks and synchronizing appointments while traveling.
• Coordinate hotel, flight, and visa travel arrangements through corporate service providers.
• Organize, plan, and coordinate inbound and off-site meetings and events.
• Liaison with external vendors and purchase requisition processing.
• Involved in the Expat and new hire onboarding process, such as office desk, laptop, employee badge, computer access, Corporate credit card, Concur account, Payroll form, and all required arrangements.
• Promptly manage the monthly report update in Teams, such as KPI, IO Weekly Metrics Dashboard, organization chart, and so on.
• Support ad hoc projects and initiatives as needed.
• Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts

Achievements:

• Taking the ownership responsibilities of raising Workflows / PR from the Technology team to ensure that all expenses are tracked accurately and efficiently. By doing that, I managed to solve some disputes in the financial report.
• Standardized some of the work processes in the team for e.g.: PPE ownership, Stationery & Pantry supplies, First Aid consumables, Assets Inventory like Air-cons maintenance, Fire Extinguisher, Laptops etc.
• Implemented a proper filing systems and inventories to the office. Introducing a 5s systems to the office
  (Sort, Standardize, Shine, Set & Sustain).
• Maintaining and implementing this to the team had made the office a conducive and comfortable place to work in.
• Involvement in the GE Dinner & Dance event as part of the committee members.
• Involved in the office move from NUS to Alpha, Science Park.
  Coordinating with movers, IT specialists, and contractors
  Taking the ownership as the Admin Assistant for Alpha office temporary overseeing the administrations apart from my current scopes in the Technology. In total, it is estimated that about 150 headcounts.
• Involved in the PC Migration for the Alpha office.
  PC re-image to Outlook 10 for about 150 users.
  Coordinating and facilitating users from Onsite and Office in the migration work.

Responsibilities:

• Reports to a Director for Technology Team/ Assisting Analytical Lab and the Water Organization in Alpha (Science Park) of about 150 headcounts.
• Manage outlook calendars and meeting schedules for my Director. Arrange Town hall and Safety meetings for the Technology team.
• Manage travel expenses for Director.
• Maintaining the Headcount reports for the team.
• Tracking all leaves for the team on behalf of the Director.
• Tracking of department asset reports. (For example, air conditioning, fire extinguishers, laptop computers, copiers, and printers.)
• Arranging travel, accommodation, and car rental as and when required by the team.
• Diary management, typing correspondence and documents, creating presentations, and creating meeting minutes.
  Any other administration help required., Recording key actions in group meetings and follow up with specific action plan from the team members, assisting in the preparation and formatting of Executive PowerPoint presentations, and other related activities.
• Coordinate executive visits, company trips, meetings, regional events, and appointments for the group (e.g.: internal and external events, including booking venues, arranging logistics for Conference calls and Video conferencing for the team, catering and etc.).
• Requires raising Workflows/PRs for all purchases within the team. Create Goods Receive (MIGO) in SAP for every good received within the Team. Following up of Invoices and payments for the team.
• Involve in events like Team Building, Christmas events, Birthday and Long Service award celebrations, etc.
• First Aider and Fire Warden for the team.
• Helped provide a safer workplace by cataloging and dispatching health and safety information and posters for the whole department.
• Ensure that all online courses assigned to the team are being completed within the stipulated dateline.
• Arrange for seat allocation, desk phones, employee badge access, IT equipment for new hires or any employee movement within the office.
• Oversees the cleanliness of the office.
  Maintaining at my best possible by ensuring that all the meeting rooms are well kept and randomly checking on the meeting rooms accessories and equipment. Ordering of pantry supplies/ sundries and stationery for the office.
• Coordinating and liaising with the building management as and when required. Rendered Administrative support to the office as and when required. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  Provided administrative services, including phone and email
  correspondence, making copies, and handling incoming and outgoing mail and faxes.
• Created and maintained processes for administrative operations to improve accuracy and efficiency.
  Facilitated smooth communication by handling incoming and outgoing business correspondence. Sorted, received, and distributed mail correspondence between Managed office operations including communications, mail distribution, supply ordering and inventory control. Performed diverse office assistance functions as required.

Achievements:

• For the 1st year set up the new plant at Tuas South together with the IT department.
• Assist in the logistics and ensure that the relocation from Plant 2 to Plant 3 goes smoothly with no hiccups.
• Manage the office space, assign desks and rooms to other departments.
• Distribution of keys to the individual and implemented key storage for the whole team.
• Track department employee movements using excel database.
  Implemented the expenses database for the team for efficient tracking of expenditure.

Responsibilities:

• Reports to an Expat Manager and the Technology team.
• Manage outlook calendars and meeting schedules.
• Arrange Town halls and Safety meetings.
• Manage Manager expense claims. Approval delegations for all claim expenses. Consolidating headcounts and budgeting reports.
• Approval delegation for all leaves on behalf of the Manager.
  Tracking of department assets reports.
• Arrange of Travel, accommodation, and car rental. Frequent traveled for Manager about 3 to 4 times in a month.
• Diary management, typing correspondence and documents, creating presentations, and creating meeting minutes.
  Recording key actions in group meetings and follow up with specific action plan from the team members, assisting in the preparation and formatting of Executive PowerPoint presentations, and other related activities.
• Coordinate executive visits, company trips, meetings, regional events, and appointments for the group (e.g.: internal and external events, including booking venues, arranging logistics for Conference calls and Video conferencing for the team, catering and preparing handouts).
• Submit travel and expenses claims for the team.
  Ensure compliance to group policy and prepare appropriate backup documentation.
• Requires raising PR in SAP for all purchases within the department.
• Arrange DHL and mail outs for the team.
  Involve in projects like Career fair, Team Building, Xmas event etc.
• Main point of liaison for the Manager and team.
  Assist in travel management for the Technology team, estimated about 20 to 30 travelers in batches.
• Coordinate with HRD to arrange logistics for trainers to come to Singapore. Prepare the training room, F&B and attendance.
  Updating of training hours to be claimable on behalf the team.

Responsibilities:

• Administrative support to my Direct Manager, 4 Managers from individual teams, and the Service Center of about 300 headcounts.
• Scheduling and coordination of meetings for the Team. Manages the Manager's calendar and appointments.
  Minutes are taken if required.
• Responsible for stocktaking of stationery, toners and cartridges, corporate gifts and all other adhoc duties.
  Co-ordinates mail outs and leaflets to customers.
  Screening of calls & mails.
  Handling Petty Cash claims.
• Single point of contact for liaison of visitors to the service center.
• Maintaining the department headcounts of individual bosses.
  Coordinate and prepare for new hire's on-board setup.
  Creating of badges, NT access and employee IDs for new headcount. Creating of GCSS accounts for Admins and Engineers.
• Assist in generating and consolidating reports for individual bosses for their Management review (if required to).
  Updating and entering engineers overtime allowances in the Payroll timecard system on every second week of the month.
  Manages IT asset database for departments.
• Liaisons with Building Management on office space, parking cards, season parking & etc.
• Raising of Buyback payments.Processing of Purchase orders for individual bosses and the Service Center more on miscellaneous purchases.
• Extracting of raw data reports, analyst and consolidates it into a spreadsheet to be input into a PowerPoint slide for presentation. Assist in adhoc projects and duties as assigned.
• Involvement in the planning of events such as Computer World Award Event, Chinese New Year, Christmas, Team Building and corporate event gathering.

Responsibilities:

• Reports to a Wholesale department of about 120 headcounts
  20% administrative assistant to Manager, 10% to the team.
  Secretarial and administrative support, which includes arranging of meetings, managing the bosses' calendars and appointments, minutes taking, traveling and hotel arrangements.
• Responsible for stocktaking of stationery, toners and cartridges, corporate gifts and all other adhoc duties.
  70% customer service roles.
• Co-ordinates mail outs and leaflets to customers.
  Maintaining of clients' database in Microsoft Access format.
  Order provisioning for new and existing customers.
• Follow up on datelines committed by Starhub to customer to ensure that circuits are delivered or commissioned on time to customers' premises.
• Update databases and verification of financial data.
  Track monthly revenue - earned and billed.
  Attend to sales queries and provide sales support.
  Assists in Management Reporting.
  Monitor Account Receivable status.
  Assist in credit worthiness checks.
  Prepare monthly service reports for selected customers.
  Assist in ad-hoc projects and duties as assigned.