Jupri Umar
Summary
With almost four decades at SATS Pte Ltd, I've excelled in roles from Customer Services Agent to Duty Manager, demonstrating exceptional problem-solving abilities and a positive attitude. My leadership significantly enhanced team performance and customer satisfaction, leveraging skills in customer care and staff training.
Overview
39
39
years of professional experience
Work History
Duty Manager 1992 - 2023
SATS Pte Ltd
01.1992 - 11.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Customer Services Officer 1988 - 1992
SATS Pte Ltd
06.1988 - 01.1992
- Lead and supervise a group of agents ensuring that flights depart on time.
- Developed working relationships with internal and external customers.
- Enhanced customer satisfaction by providing timely and accurate information and services.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Resolved customer complaints with empathy and professionalism, ensuring customers satisfaction.
Customer Services Agent
SATS Pte Ltd
06.1984 - 01.1988
- Assisting customers with check in , baggage acceptance and boarding process for departing customers.
- Meet & greet arrival customers and guide them through Customs and Immigration formalities.
- Provide special services to customers with special needs , unaccompanied minor/young children, elderly, NTL/deportee and customers required wheelchair assistance.
Education
GCE O Level -
Dunearn Secondary Technical School
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Flexible schedule
Timeline
Duty Manager 1992 - 2023
SATS Pte Ltd
01.1992 - 11.2023
Customer Services Officer 1988 - 1992
SATS Pte Ltd
06.1988 - 01.1992
Customer Services Agent
SATS Pte Ltd
06.1984 - 01.1988
GCE O Level -
Dunearn Secondary Technical School
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