Jun Ying Ng
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Housekeeping position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
Mondrian Singapore Duxton
11.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment and safety compliance.
- Held classes to teach staff facility procedures.
Cargo Handler
DHL
05.2022 - 10.2022
- Completed safe and timely specialty handling services such as inspections and special cargo management.
Supermarket Cashier
Prime Supermarket
04.2015 - 09.2015
- Operated cash register to accurately process and record customer payments.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
No Degree -
Greenview Secondary School
Singapore01.2017
No Degree -
Coral Primary School
Pasir Ris 01.2013
Skills
- Department Coordination
- Employee Evaluations
- Staff Evaluations
- Ordering Cleaning Supplies
- Task Assignment
- Dusting Furniture
- Customer Service
- Staff Training and Development
- Vacuuming and Sweeping
- Folding Clean Laundry
- Training and Mentoring
- Cleaning Bathrooms
- Report Generation
- Window Cleaning
- Customer Service-Focused
- Team Building
- Cleaning and Sanitation
Timeline
Assistant Housekeeping Manager
Mondrian Singapore Duxton
11.2022 - Current
Cargo Handler
DHL
05.2022 - 10.2022
Supermarket Cashier
Prime Supermarket
04.2015 - 09.2015
No Degree -
Greenview Secondary School
No Degree -
Coral Primary School
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