Jun Rong Quah
Singapore
Summary
I have been in the logistics and supply chain management industry ever since I started working in the society. This industry has always been my favorite and best interest to work in as I like to interact with people from different departments and resolve operation issues. I can work independently with minimum supervision and ensure my job will be completed on time. Besides working independently, I’m also a team player which can lead the team to achieve desirable results. I have also made some achievements during my past employment with the companies I have been in, such as resolving over 100k inventories discrepancies during my employment with Pan Asia Logistics, process improvement during my employment with Crestron and increased sales revenue by 11% during my employment with Kaga Electronics.
Overview
10
10
years of professional experience
Work History
Customer care and Logistics representative
Christie Digital Systems USA, Inc.
05.2023 - Current
- To act in the capacity of logistics and customer care for Singapore region
- This role requires to manage the entire supply chain cost which inclusive of import shipment, export shipment, warehousing and custom clearance
- For customer care, I must ensure timely order fulfilment and meet customers demand and delivery timelines by working with internal and external parties
- In any case whereby “no stock” situation happen, I would suggest alternative products to customers to consider or escalate to product management for further review
- Task and responsibility Work with sales team to ensure accurate forecasting and planning of stock requirements
- Ensure timely order fulfilment
- Preparing of all shipping documents such as commercial invoice, packing list, delivery order and proforma invoice
- Assisting with HS code assignment Ensure timely deliveries to customer are met
- Resolve inventory and sales order discrepancies
- Verify customer credit terms and status
- Price negotiation with vendors
- Optimize Singapore warehouse inventory and replenishment of servicing parts
- Managing scrap inventory, disposals and adjustment
- Manage RMA and check all return items condition and send back to HQ for repair
- Manage loan agreement and loan inventory to customer
- Address customer complaint / feedback in a timely manner and provide solution.
Project Executive
Kaga Singapore Electronics Pte Ltd
12.2021 - 04.2023
- Provide quotation to customer and price negotiation with vendors
- Recommend product or alternative parts to customer for their new upcoming projects
- Serve as a first point of contact if there’s any urgent issues to be resolved
- At the same time, I must retain customer satisfaction of the product and assist them if there’s any inquiry coming from them
- To increase company profit and achieve my sales budget, I must actively look for new potential customer
- Task and responsibility Complete and maintain accurate sales forecasts, data gathering and sales reports for managing director
- Provide quotation to customer and price negotiation with vendors
- Conduct ongoing customer needs, analysis and research of customer requirements for their projects or new model
- Participate in management meeting with regards to sales budget and take responsibility for the accounts managed
- Conduct regular customer visit and calls review to ensure customer satisfaction and gather feedback Perform monthly stock taking Liaise with vendors if there’s any discrepancies or faulty found in the product and send back for analysis report.
Customer Service Specialist
Crestron Singapore Pte Ltd
01.2020 - 11.2021
- As a customer service specialist, my job responsibilities are being positive, empathic, problem solving, order fulfilment, giving our dealers the best solution and our sales team the best support I can
- I got to tactfully resolve issues, give product recommendations and ensure delights from our dealer to drive their retention and satisfaction rate to generate higher revenue for the company
- Task and responsibility Manage high volume of emails and calls from sales team, dealer, freight forwarder, 3rd party logistics (3PL) and internal inventory team
- Process 20+ new or revised orders daily
- Generate daily outbound and open orders report to check for back orders
- Ensure timely processing of customer orders and clearing of back orders
- Process credit return when necessary
- Preparing of all shipping documents such as commercial invoice, packing list, delivery order and proforma invoice
- Liaise with 3PL and freight forwarder with regards to shipping of goods, goods return and any other special requirement are needed
- Serve as a positive, proactive, and empathetic sounding board for customers; acknowledge complaints and address concerns and deliver resolutions
- Partner with managers to deliver solutions; escalate issues as needed
- Recommended new products and services to customers, depending on needs
- Liaise with planning Team with regards to product shortage issues.
Operation Executive
Pan Asia Logistics-3PL Warehouse
09.2014 - 12.2019
- Manage 8 personnel in a team to perform day to day operation which include inbound & outbound pick, pack, delivery, receiving, put away cargoes to respective location
- Attend to customers quarries and requirement
- Accounts that had been handed before: Flextronics, Safran, KLA-Tencor, Ericsson, Vossloh-schwabe, Hermes, Maxsoft, Heidelberg & Young living
- Task and responsibility Inventory reconciliation Investigates and resolves discrepancies of inventories variances Ensure daily operational requirements are met Annual stock take preparation Transportation planning with external & internal parties Handling of daily inbound and outbound activities Manages inventory locations and space capacity Monthly billing Monthly KPI report Process improvement
Education
Pre graduate Degree in Logistics and Supply Chain Management (Northumbria University) -
Kaplan Higher Education Institute
Diploma in Logistics and Supply Chain Management -
Kaplan Higher Education Institute
01.2019
Foundation in accountancy -
Kaplan Higher Education Institute
01.2013
GCE ‘N’ Level -
Tampines Secondary Secondary School
01.2007
Skills
- Microsoft excel (Advance certificate)
- Microsoft office (Proficient)
- SAP (Proficient)
- JDE (Oracle)
- Warehouse management system (Proficient)
- Microsoft excel (Macro)
- Leadership and communication skills
- Time management
- Warehouse Management
Last Drawn Salary
4200
Annual Package
54600
Nric
S9112516A
Hp
91889225
Personal Information
- Expected Salary: 5000
- Date of Birth: 08/04/1991
- Nationality: Singaporean
Timeline
Customer care and Logistics representative
Christie Digital Systems USA, Inc.
05.2023 - Current
Project Executive
Kaga Singapore Electronics Pte Ltd
12.2021 - 04.2023
Customer Service Specialist
Crestron Singapore Pte Ltd
01.2020 - 11.2021
Operation Executive
Pan Asia Logistics-3PL Warehouse
09.2014 - 12.2019
Pre graduate Degree in Logistics and Supply Chain Management (Northumbria University) -
Kaplan Higher Education Institute
Diploma in Logistics and Supply Chain Management -
Kaplan Higher Education Institute
Foundation in accountancy -
Kaplan Higher Education Institute
GCE ‘N’ Level -
Tampines Secondary Secondary School