Jun Kit Heuw
Summary
Dynamic Patient Services Executive with a proven track record at Tan Tock Seng Hospital, enhancing team productivity and customer satisfaction through innovative trainings. Skilled in operations management and inter communication with colleagues, adept at streamlining processes and improving organizational performance. Excelled in financial document management and developed effective sales strategies, demonstrating exceptional executive support and customer relations.
Overview
2
2
years of professional experience
Work History
Patient Services Executive
Tan Tock Seng Hospital
Singapore
04.2022 - Current
- Collaborated with team members to facilitate seamless workflow execution.
- Boosted team productivity by providing comprehensive training as a trainer for the hospital's Computer System and clinic Workflows.
- Enhanced customer satisfaction by streamlining communication channels and improving response times through email and phone calls.
- Enhanced solutions to complex problems, resulting in improved organizations performance through surveying and T test research
- Developed sales strategies to achieve short and long-term sales revenue objectives due to Clinic charges and on going gst rates.
- In Charge of Finance documents for Audit Purposes and Sales Recon.
- Usage of SAP for billing and invoicing to customers.
- Usage of Microsoft Excel and Words daily.
- Personal assistant to variety of doctor's regarding scheduling of operations and financial counseling through usage of insurance and CPF Medisave.
- Cashier counter duties and Credit/Debit card handover duties.
- Able to do E Filing for patients for insurance claims on medical bills.
Education
Diploma - Health Services Management, Singapore
Republic Polytechnic
Singapore02.2022
Skills
- Interpersonal Skills
- Good Communication skills
- Operations Management
- Executive Support
- Customer-Oriented
- Customer Relations
- Team Leadership
- Administrative Skills
- Quality Management
- Team Player, able to work with various colleagues
- Workflow Planning
- Research and analysis
- Staff Development
Basketball
Usually i take the time to exercise around the neighborhood and hang out with my friends to have a friendly match of basketball, used to play in secondary school and my Polytechnic times and i still do till this date.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
hokkien
Upper intermediate (B2)
Timeline
Patient Services Executive
Tan Tock Seng Hospital
04.2022 - Current
Diploma - Health Services Management, Singapore
Republic Polytechnic