Junior Tan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
PERSOLKELLY/NEC
07.2023 - 07.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Desktop Engineer
NEC/ITCAN
10.2020 - 06.2023
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Optimized resource allocation by analyzing usage patterns and making recommendations for hardware and software upgrades.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
Website Content Manager
MINDEF
01.2017 - 01.2018
- Utilized analytics and site metrics to determine areas of improvement.
- Managed content distribution to online channels and social media platforms.
- Collaborated with graphic designers to create visually appealing graphics that complemented written content effectively.
- Analyzed web analytics data to identify areas for improvement, informing strategic content decisions.
Warehouse Assistant
Venture
01.2014 - 01.2015
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
Diploma -
Kaplan
Singapore07.2017
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- Email Administration
- Hardware diagnostics
- Desktop Deployment
- Ticket management
- User Support
- Windows 10
- Technical Support
- Hardware upgrades
Languages
Chinese (Mandarin)
Beginner (A1)
Hokkien
Intermediate (B1)
English
Intermediate (B1)
Timeline
IT Support Engineer
PERSOLKELLY/NEC
07.2023 - 07.2024
Desktop Engineer
NEC/ITCAN
10.2020 - 06.2023
Website Content Manager
MINDEF
01.2017 - 01.2018
Warehouse Assistant
Venture
01.2014 - 01.2015
Diploma -
Kaplan
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