Jun Hee Park
Summary
Highly motivated Front Desk Receptionist with 5 months of experience in the hotel industry. Demonstrated ability to quickly adapt to new environments, learn new systems, and provide excellent customer service. Fluent in English and equipped with strong communication and interpersonal skills. Coffee Barista certified and Wine Sommelier with a passion for delivering exceptional experiences. Winner of a cocktail competition, showcasing a dedication to personal growth and skill development.
Overview
2
2
years of professional experience
Work History
Guest Service Ambassador
Pan Pacific Hotel and Group
02.2023 - Current
- Greet and check-in guests, ensuring a smooth arrival process and providing exceptional customer service.
- Utilize theHMS system to process guest check-ins and check-outs efficiently.
- Coordinate with various departments to fulfill guest requests and ensure their satisfaction throughout their stay.
- Developed strong communication skills while interacting with long-term and returning guests.
- Answered hotel phones with professionalism and directed calls appropriately.
Barista
A Twosome Place
01.2022 - 01.2023
- Maintained a clean and organized work area, ensuring a pleasant environment for customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Took and fulfilled customer orders efficiently while providing friendly and attentive service.
- Applied Coffee Barista skills to create high-quality coffee beverages.
Intern Trainee
Lotte Hotel
06.2022 - 07.2022
- Supported the concierge desk by providing information about local attractions and services to enhance guests' experiences.
- Escorted guests to assigned rooms and transported luggage.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Posted and maintained public area signage for hotel.
- Stored luggage for guests, retrieving baggage and items when notified.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
Part Time
Baskin Robbins Korea
06.2021 - 01.2022
- Served icecream promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold store hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Arts - Hospitality Managment
DongSeoul University
Sounth Korea02.2022
Associate of Arts - Accounting And Business Management
Brightwoods School
Pampanga, Philippines03.2020
Skills
- Front Desk Operations
- Customer Service
- HMS (Hotel Management System)
- Coffee Barista
- Multilingual: English, Korean, and Filipino
- Interpersonal Communication
- Time Management
Languages
Korean
Bilingual or Proficient (C2)
English
Advanced (C1)
Japanese
Elementary (A2)
Timeline
Guest Service Ambassador
Pan Pacific Hotel and Group
02.2023 - Current
Intern Trainee
Lotte Hotel
06.2022 - 07.2022
Barista
A Twosome Place
01.2022 - 01.2023
Part Time
Baskin Robbins Korea
06.2021 - 01.2022
Associate of Arts - Hospitality Managment
DongSeoul University
Associate of Arts - Accounting And Business Management
Brightwoods School
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