Collections Officer
Maybank Singapore Limited
02.2024 - 05.2024
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified and reviewed customer account information.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Improved client payment rates by negotiating and establishing feasible repayment plans.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
- Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
- Reviewed and analyzed credit reports to assess risk factors, aiding in the decision-making process for account management strategies.
