June Ng

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.
• Streamlined operational processes by identifying inefficiencies and implementing best practices.
• Oversaw supply chain management, ensuring timely delivery of products and services to customers.
• Facilitated change management efforts, guiding teams through periods of transition and growth.
• Hire and structuring the Area Coach Team

Achievement:

• Assist in expanding outlet size from 7 to 20 over the service period
• Revenue growth from 15 to 50mil annually
• Review and reinforce the usage of key SaaS system eg. Marketman, SafetyCulture, Deliverect

• Promoted a culture of continuous learning within the organization by encouraging ongoing professional development for all staff members.
• Mentored junior trainers, sharing best practices and fostering professional development in the field.
• Ensured compliance with industry standards and regulations through diligent monitoring of employees'' adherence to safety protocols during training exercises.
• Maintained up-to-date knowledge of industry trends, incorporating new techniques into existing training curricula as necessary.
• Interim Restaurant Manager of Tanjong Pagar outlet. Work alongside area manager to launch GYG University.
• Evaluated employee progress and provided constructive feedback to ensure long-term success.
• Experienced with IT solutions

Achievements:

• Implement new POS system and middleware integration
• Key project manager of SaaS solutions eg. labour & inventory management system

• Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
• Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
• Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
• Trained kitchen staff to perform various preparation tasks under pressure.

Achievement:

• Support the opening of GYG Japan Disneyland outlet as part of the trainer team members (group of 10 formed by Australia & Singapore) in August 2016

• Company Overview: Owl International, Singapore's leading coffee brand
• To ensure the smoothness of daily operations
• To guide and produce food stock for franchise stores and other outlets
• Formulate SOP, propose and train kitchen team
• Monthly meeting with GM for all upcoming projects
• Rostering for kitchen team

• Company Overview: Opening team of European restaurant
• Set up kitchen
• Ordering and costing
• Train and lead kitchen team
• Demonstrated continuous commitment to reducing food and labor cost
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Opening team of European restaurant

• Company Overview: Semi-fine dining Italian restaurant
• Prepare and handle appetizers, salads, soups, pasta, pizza, main course, desserts
• Assist Chef in serving plated dinners for up to 200pax and buffet dinners for events
• Inventory check
• Semi-fine dining Italian restaurant