June Cheng
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Regional Operations Excellence Executive
Goodpack IBC Singapore Pte Ltd
06.2019 - 09.2023
- Provide support for the resolution of system and operational issues raised by Southeast Asia countries.
- Provide operations training to the team when required.
- Work with the relevant committee to enhance Safety & 5s for the depot.
- Work as a project lead to guide the team.
- Work as a Quality lead to implement a quality system for each of the Southeast Asia Depot.
- Communicate and manage the implementation of new depot initiatives/processes in countries.
- Work with the team for any improvement program planning and implementation.
- To create Quality or Safety alerts and share them with the team when required.
- Work as a superuser for some of the internal systems.
- Review non-conformance incidents raised by users in the region and follow up to ensure closures are done timely.
- Review the Inspection report in the region and highlight to the team if there is a nonconformance process.
- Inspection for the rejected products and provide 8D/ investigation reports.
- Worked as an Internal auditor team for the Singapore office ISO 9001:2018 certification.
- Manage Import and Export shipments for the depot.
- Transportation arrangements and coordination with the depot team.
- 3PL vendor management and focus on execution to drive LSPs to meet their KPIs.
- Conduct cycle counts monthly to ensure the inventory quantity is 100% matched with the system.
- Monthly PO creation and ensure billing is correct.
- Assist in UAT testing for operations change requests.
Warehouse Supervisor
Yamato Transport Pte Ltd
05.2017 - 12.2018
- Lead and supervise a team to conduct daily warehouse operations.
- Ensure the current warehousing practices comply with company SOP.
- VAS job planning such as kitting, expiry date printing, labels removal/etc. and to ensure orders are done in a timely.
- Maintain inventory accuracy and conduct regular stock checks.
- Arrange goods systematically and optimize storage space in the warehouse.
- Ensure that productivity KPI is fulfilled and follow up with action items if required.
- Implement new processes and procedures that were rolled out to enhance customer satisfaction.
- Submit regular reports such as daily operational status, CAR report, and monthly KPI report.
- Execute 5S in the warehouse, to keep a high standard of housekeeping and safety practices.
- Provide job training to the team.
Customer Service Officer
Trans-Asia Shipping Pte Ltd
07.2014 - 05.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Ensure smooth running of day-to-day operation including inbound and outbound.
- Transport Planning and Coordinate with transporters.
- Compilation of monthly billing report
- Conduct monthly inventory checks; ensure accuracy in transacting Stock Movements.
- Handle all delivery-related documentation and ensure timely delivery.
- Perform monthly KPI reports and present it to the management.
Education
Specialist Diploma in Counselling Psychology
ACC Institute of Human Resource
Singapore12.2021
Diploma in Business Administration
New Era College
Malaysia01.2011
Skills
- Supply Chain Management
- Operations Oversight
- Workflow Planning
- Staff Training
- Total Quality Management
- Customer Relations
- Quality Management
- Project Management
- Inventory Control
- Operations Management
- Motivation
- Interpersonal Skills
- Team Player
- Team Leadership
- Project Planning
- Training and Development
- Administrative Skills
- Problem Resolution
- Cost Reductions
- Performance Analysis
- Bilingual
- Time Management
- Decision Making
- Corrective Actions
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Regional Operations Excellence Executive
Goodpack IBC Singapore Pte Ltd
06.2019 - 09.2023
Warehouse Supervisor
Yamato Transport Pte Ltd
05.2017 - 12.2018
Customer Service Officer
Trans-Asia Shipping Pte Ltd
07.2014 - 05.2017
Specialist Diploma in Counselling Psychology
ACC Institute of Human Resource
Diploma in Business Administration
New Era College
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